Melissa Nolan
Gurdon
Summary
Dynamic and results-oriented professional with extensive experience at Southwest Probation Services, adept in office management and offender supervision. Excelled in enhancing community safety and team productivity through effective leadership and evidence-based practices. Skilled in organizational and communication abilities, significantly improving rehabilitation rates and operational efficiency.
Overview
11
11
years of professional experience
Work History
Office Manager/Probation Officer/Drug Court Probation Officer
Southwest Probation Services
06.2014 - Current
- Addressed customer concerns promptly, leading to increased satisfaction.
- Established streamlined procedures for document management for enhanced accessibility.
- Fostered team collaboration by initiating regular team meetings.
- Monitored expenditures for better financial control.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Implemented evidence-based practices within day-to-day operations, resulting in improved overall outcomes for probationers and the community.
- Participated in multidisciplinary team meetings to discuss complex cases and coordinate support services for probationers facing multiple challenges.
- Contributed to a safe work environment by consistently reporting concerning behaviors or potential threats from supervised individuals promptly.
- Collaborated effectively with law enforcement agencies on investigations related to violations of probation terms or other criminal activities.
- Conducted home visits, workplace checks, and drug tests as required by court orders, ensuring compliance with all conditions of release.
- Supported probationers in finding stable employment, housing, and education opportunities, promoting long-term success postrelease.
- Enhanced community safety by diligently monitoring adult probationers and ensuring compliance with court-ordered conditions.
- Developed positive relationships with probationers, fostering trust and encouraging adherence to supervision requirements.
- Effectively managed large caseloads while maintaining a high level of attention to detail and thoroughness in all aspects of the job duties performed for each case assigned.
- Assisted probationers in developing and adhering to individualized case plans, setting achievable goals and tracking progress over time.
- Improved offender rehabilitation rates by conducting thorough assessments and creating tailored supervision plans.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Conducted investigations into violations and other allegations.
- Screened offender referrals and completed intake interviews and paperwork.
- Supervised offenders to reduce risk to community.
- Evaluated people on probation to determine best course of rehabilitation.
Education
High School Diploma -
Bryant High School
Bryant05-2006
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Credit and collections
- Relationship building
- Mail handling
- Scheduling
- Scheduling coordination
- Inventory control
- Staff management
- Employee supervision
- Operations management
- Human resources
- Conflict management
- Staff hiring
- Supply management
- Employee training
- Training and coaching
- Documentation and control
- Policy implementation
- Workflow optimization
- Financial reporting
- Financial tracking
- Expense reporting
- Team supervision
- Staff training
- Financial accounting
- Report preparation
- Meeting planning
- Event coordination
- Database administration
- Travel coordination
- Offender supervision
- Victim advocacy
- Mental health awareness
- Professional boundaries
- First aid training
- Multicultural sensitivity
- Community resources
- Suicide prevention
- De-escalation techniques
- Behavior modification
- Policy enforcement
- Anger management
- Substance abuse counseling
- Courtroom procedures
- Domestic violence intervention
- Sex offender management
- Gang prevention
- Risk and needs assessments
- Verbal and written communication
- Efficiency
- Trained in defensive tactics
- Accuracy
- Motivational
- Case planning
- Team building
- Intake procedures
Timeline
Office Manager/Probation Officer/Drug Court Probation Officer
Southwest Probation Services
06.2014 - Current
High School Diploma -
Bryant High School
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