Melissa Norris
Benton
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
7
7
years of professional experience
Work History
Surgical Coordinator
Engagemed
Little Rock
02.2023 - Current
- Coordinated surgical schedules for multiple procedures and medical staff.
- Managed patient communications pre- and post-surgery for clarity and support.
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
- Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
- Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.
- Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
- Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.
- Located scheduling barriers and implemented appropriate solutions.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Orchestrated hospital admissions for patients, ensuring smooth transitions and timely access to surgical care.
- Collaborated with physicians' offices to schedule co-surgeries, ensuring timely and appropriate surgery dates for patients.
- Researched patient charts and hospital records for the appropriate information needed.
- Helped coordinate team building activities at the monthly office meetings.
- Working knowledge of multiple EMR and scheduling systems.
Front Office Receptionist
Saline Womens Clinic
Benton
04.2021 - 02.2023
- Scheduled appointments using the clinic's electronic health record system.
- Streamlined patient check-in and check-out processes to enhance patient experience.
- Answered phone calls and responded to inquiries professionally.
- Greeted patients warmly and managed front desk operations efficiently.
- Maintained organized patient files and ensured data accuracy.
- Assisted medical staff with administrative tasks.
- Managed the office schedule to ensure timely opening and closing each day.
- Resolved customer complaints promptly while ensuring adherence to company policies.
- Greeted customers and visitors in a professional manner.
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
- Organized office supplies and maintained inventory levels.
- Prepared invoices for customers according to company procedures.
- Maintained confidentiality of customer information at all times.
- Communicated with outside offices to obtain records and transfer files for needs.
- Processed end-of-day credit card batches and tracked cash in the safe.
- Coordinated new patient referrals to facilitate timely appointment scheduling.
Front Office Assistant
Arkansas Department of Human Services
Benton
10.2018 - 02.2021
- Handled incoming calls and managed voicemails to facilitate effective communication flow.
- Coordinated schedules for case workers to facilitate client interviews.
- Processed incoming mail and distributed correspondence to ensure timely communication with staff.
- Maintained filing systems and organized documents to enhance retrieval efficiency.
- Utilized office software to manage records and update databases efficiently.
- Manually keyed client applications into the appropriate electronic system.
- Assisted the Administrative Supervisor with preparing office manuals and maintaining office files.
Education
Certificate - Pharmacy Technician
Remington College
Little Rock, AR04-2010
Some College (No Degree) - Communications-Public Relations
University of Arkansas At Little Rock
Little Rock, ARSome College (No Degree) - Gender Studies
University of Central Arkansas
Conway, ARSkills
- Surgical scheduling
- Electronic health records management
- Healthcare administration
- HIPAA compliance
- Workflow optimization
- Data entry accuracy
- Problem solving
- Team collaboration
- Effective communication
Timeline
Surgical Coordinator
Engagemed
02.2023 - Current
Front Office Receptionist
Saline Womens Clinic
04.2021 - 02.2023
Front Office Assistant
Arkansas Department of Human Services
10.2018 - 02.2021
Certificate - Pharmacy Technician
Remington College
Some College (No Degree) - Communications-Public Relations
University of Arkansas At Little Rock
Some College (No Degree) - Gender Studies
University of Central Arkansas