Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Rackley

Springfield,Missouri

Summary

Over two years of expertise in social services, with a focus on resident advocacy, care planning, and psycho-social assessments. By collaborating with interdisciplinary teams, the role ensures residents' social and emotional well-being while promoting their independence. The work involves leveraging community resources, protecting resident rights, and counseling families during transitions to long-term care. Previously, contributed over a decade to managing administrative operations at a non-profit mental health organization, fostering client relationships and ensuring operational efficiency. Passionate about empowering individuals through tailored support, aiming to bridge social services and mental health care with a mission to enhance quality of life.

Social work professional with robust background in providing comprehensive support to individuals and families. Skilled in developing and implementing tailored intervention plans to address specific needs. Strong focus on team collaboration and achieving impactful outcomes, adaptable to evolving circumstances.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Social Worker

Parkview Healthcare Facility
03.2023 - Current
  • Manages a caseload of 78 residents. Plans pre-admission and discharge, provides psycho-social and cognitive assessments, utilizes the minimum data set to guide care plans, participates in an interdisciplinary team in resident care planning, counsels residents and their families, contacts and utilizes community resources on the resident's behalf, advocates for and protects resident's rights, ensures the social and emotional needs of each resident are met, and promotes the maximum level of independence of each resident.

Assistant to the Director

North Arkansas Counseling Foundation Inc.
09.2011 - 11.2022
  • Managed administrative functions to ensure the smooth and efficient operations of an outpatient mental health counseling organization with approximately 75 new clients per year. Fostered and maintained positive client relationships. Assisted the Executive Director and members of the Board of Directors. Collected patient data, calculated and collected payments for mental health services. Maintained the accurate books on accounts payable and receivable, payroll, and daily financial entries and reconciliations.

Case Manager

Florida Department of Children and Families
09.1999 - 06.2000
  • Managed a caseload of > 50 children. Protect children from abuse and neglect, maintain or reunify families whenever possible and locate a permanent home or independent living when needed for children unable to be reunited with their families.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.

Education

Master of Social Work - MSW - Social Work

Missouri State University
Springfield, MO
05.2025

Bachelor of Science - BS - Psychology

Palm Beach Atlantic University
West Palm Beach, FL
05-1999

Skills

  • Client advocacy in social services
  • Client engagement
  • Empathetic approach
  • Effective case management strategies

  • Client advocacy
  • Conflict resolution
  • Multidisciplinary team collaboration

Certification

  • Rescue Diver
  • Advanced Open Water Diver

Timeline

Social Worker

Parkview Healthcare Facility
03.2023 - Current

Assistant to the Director

North Arkansas Counseling Foundation Inc.
09.2011 - 11.2022

Case Manager

Florida Department of Children and Families
09.1999 - 06.2000

Master of Social Work - MSW - Social Work

Missouri State University

Bachelor of Science - BS - Psychology

Palm Beach Atlantic University
Melissa Rackley