Mercedes Rogers
Wabbaseka
Summary
Customer-focused and results-driven professional with leadership experience as a Shift Manager and a strong background in customer service and financial transactions. Proven ability to build relationships lead teams, and deliver tailored solutions to meet customer needs. Skilled in sales ,problem-solving and compliance.
Overview
7
7
years of professional experience
Work History
Shift Manager
Popeyes® Louisana Kitchen
White Hall
09.2019 - Current
- Supervised team members during high-volume service periods.
- Scheduled shifts and assigned tasks to optimize workflow and productivity.
- Trained new staff on operational procedures and customer service standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Coached employees on customer interactions to enhance service quality.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Monitored employee performance and provided constructive feedback regularly.
- Managed inventory levels and coordinated supply orders to ensure smooth kitchen operations.
- Ensured compliance with food safety regulations and quality standards.
- Monitored store operations to ensure compliance with company policies and procedures.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Assisted in resolving escalated customer service issues in a timely manner.
- Resolved conflicts between staff members in a professional manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Managed daily cash intake by counting out registers and tabulating profits.
- Balanced cash register totals to verify daily earnings.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Mentored newly hired staff in upselling techniques to improve sales.
- Monitored stockroom orders and restocked shelves to ensure adequate inventory levels.
- Directed employees on effective operations and procedures to streamline workflow.
- Delegated work to staff, setting priorities and goals.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Communicated with other shift managers to facilitate continuum of customer service.
- Inspected work areas regularly for cleanliness and organization standards.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Education
High School Diploma -
Pine Bluff High School
Pine Bluff, AR05-2017
Skills
- Shift leadership
- Staff supervision
- Team scheduling
- Operational compliance
- Inventory management
- Cash handling
- Customer service
- Customer service focus
- Problem solving
Timeline
Shift Manager
Popeyes® Louisana Kitchen
09.2019 - Current
High School Diploma -
Pine Bluff High School