Mersadiese Holson
Fort Smith
Summary
Dedicated professional with experience in compassionate care and behavioral management. Skilled in developing personalized care plans and fostering strong relationships, ensuring clients receive the emotional support and assistance they need.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PCA
Home Instead Senior Care Home
Fort Smith, AR
02.2024 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided companionship and emotional support to enhance clients' quality of life.
- Monitored client health and reported changes to healthcare professionals promptly.
- Developed personalized care plans in collaboration with families and staff.
- Implemented efficient scheduling processes to optimize caregiver assignments.
- Conducted regular assessments of client needs, adapting care strategies as necessary.
- Fostered strong relationships with clients, promoting trust and engagement in care activities.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
Front Desk Manager
Steve Marts Collision Repair
Fort Smith, AR
04.2022 - 02.2024
- Managed daily front desk operations, ensuring smooth workflow and efficient customer service.
- Trained and supervised front desk staff, fostering a collaborative and high-performing team environment.
- Implemented customer feedback systems, enhancing service quality and client satisfaction levels.
- Coordinated scheduling for repairs and appointments, optimizing resource allocation and minimizing wait times.
- Oversaw inventory management of office supplies and repair materials, ensuring availability for daily operations.
- Streamlined communication processes between departments, enhancing coordination in service delivery initiatives.
- Analyzed operational procedures to identify areas for improvement, driving efficiency in front desk activities.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Walk Ons
Server Jobs
Fort Smith, AR
06.2020 - 05.2023
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Cheddars Scratch Kitchen
Server/Bartender
Fort Smith, AR
08.2018 - 06.2020
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Provided professional services and support in a dynamic work environment.
Education
High School Diploma -
Mountainburg High School
Mountainburg, ARSkills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- Compassionate care
- Emergency response
- Meal preparation
- Continuing education
- Cultural sensitivity
- Daily living assistance
Certification
- Certified - Physical Care at end of life, Home Instead -
- Certified - Bathing, Home Instead -
- Certified - Helping with IADLS, Home Instead -
- Certified - Working with non-compliant patients, Home Instead -
- Certified -Nutrition and hydration, Home Instead -
- Certified - Helping with mobility, Home Instead -
- Certified - Housekeeping essentials, Home Instead -
- Certified - Caregiving role, Home Instead -
- Certified - Guarding against abuse, Home Instead -
- Certified - Oxygen Safety, Home instead -
- Certified - Performing safe transfers, Home Instead -
Timeline
PCA
Home Instead Senior Care Home
02.2024 - Current
Front Desk Manager
Steve Marts Collision Repair
04.2022 - 02.2024
Walk Ons
Server Jobs
06.2020 - 05.2023
Cheddars Scratch Kitchen
Server/Bartender
08.2018 - 06.2020
High School Diploma -
Mountainburg High School