Mesha Fitts
Fayetteville,AR
Overview
19
19
years of professional experience
Work History
Quality Assurance
Walmart Optical Lab
11.2023 - Current
- Improved quality assurance operations by inspecting materials and verifying delivery compliance.
- Implemented quality assurance measures to maintain high standards of customer care services.
- make sure jobs are in compliance with ANSI standards
- reject jobs that are not within standards
Process Control
Walmart Optical Lab
07.2015 - 11.2023
- Check jobs QA rejects to make sure they should be broken or if they can be shipped.
Surface Associate
Walmart Optical Lab
03.2010 - 07.2015
- fining and polishing lenses
- washing polish and glue off of lenses
- running tool towers
- coating lenses
- deboxing leses
- picking lenses
Meat Department Sales Associate
Walmart Supercenter Store #359
10.2008 - 03.2010
- Increased customer satisfaction by providing knowledgeable guidance on meat selection and preparation techniques.
- Contributed to store profitability by effectively managing shrinkage, reducing spoilage rates, and monitoring pricing accuracy.
- Provided exceptional customer service by addressing concerns promptly and professionally, earning repeat business.
- Maintained high standards of cleanliness to ensure a safe and sanitary environment for customers and colleagues.
- Used proper sanitation and food safety techniques to prevent food contamination and illness.
- Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
- Assisted customers with special requests to meet needs and make shopping experiences more pleasant.
- Completed inventory counts, reordered stock, and removed expired items from supply.
Floor Manager
Automated Research and Marketing
06.2006 - 01.2008
- Resolved customer complaints promptly and professionally, minimizing negative impacts on lead conversion rates.
- Monitored call quality and provided constructive feedback, elevating overall team performance.
- Assisted in recruitment processes for new telemarketing staff, selecting candidates with high potential for success in the role.
- Managed a team of telemarketers and provided coaching for improved performance and results.
- Fostered a positive work environment that inspired teamwork and collaboration among telemarketing staff members.
Timeline
Quality Assurance
Walmart Optical Lab
11.2023 - Current
Process Control
Walmart Optical Lab
07.2015 - 11.2023
Surface Associate
Walmart Optical Lab
03.2010 - 07.2015
Meat Department Sales Associate
Walmart Supercenter Store #359
10.2008 - 03.2010
Floor Manager
Automated Research and Marketing
06.2006 - 01.2008
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