MICAELA FERNANDEZ VOGEL
Rosario
Summary
Experienced language professional, offering excellent problem-solving, communication, and multitasking abilities. Background in planning and managing innovations to existing processes, ensuring customer success, and demonstrating outstanding negotiation skills. Strong foundation in English-Spanish translation and cross-cultural communication.
Overview
7
7
years of professional experience
Work History
English Language Teacher
Saint Patrick's Institute
05.2024 - Current
- Design and deliver dynamic English lessons to students ranging from A1 to C1 level, covering all key language skills.
- Tailor materials and activities to meet individual learner needs, using communicative, task-based, and exam-oriented approaches.
- Prepare students for Cambridge English exams.
- Track student progress and provide constructive feedback to support continuous improvement and confidence-building.
- Collaborate with fellow educators to develop resources, maintain academic standards, and promote effective language learning strategies.
Patient Advisor
CRH Medical Corporation
06.2023 - 02.2024
- Handle inbound and outbound calls to effectively respond to inquiries from patients.
- Maintain an organized and up-to-date database of patient medical records.
- Adhere to document protocols to protect confidentiality and privacy of patient records.
- Collaborate with team members to manage shared tasks and ensure efficient workflow, fostering a supportive work environment.
Customer Support Representative
Purdys
05.2022 - 02.2023
- Conducted key research on potential leads.
- Retained existing clients and developed new accounts by extending support service through outbound calls and emails.
- Delivered exceptional customer service and increased sales by educating prospects on benefits of seasonal programs.
- Contributed ideas and practical solutions to support process improvement efforts.
Office Manager
Stuffies Pastries Cafe
02.2022 - 04.2022
- Prepared bimonthly scheduling and payroll for several franchises; tracked and monitored sales reports.
- Communicated with Store Supervisors and Managers to order supplies and arrange deliveries.
- Oversaw work processes and performed quality control tasks.
- Evaluated employee records and productivity and submitted evaluation reports.
Manager
Sweet Mimi Bakery
09.2018 - 09.2020
- Tracked sales, inventory, expenses on excel files.
- Organized production schedules and order deliveries.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches.
- Completed daily sales reports and analyzed metrics to identify trends.
Education
Bachelor's in Translation -
Instituto Superior San Bartolomé
Rosario, Santa Fe01-2027
Diploma in International Business Management -
Greystone College
Vancouver, BC08.2022
Bachelor's in Environmental Engineering -
Universidad Católica Argentina
Rosario, Santa FeSkills
- Highly organized and detail oriented
- Flexible and adaptable
- Emphatic listener and persuasive speaker
- Culturally sensitive
- Determined and persistent
- Self-motivated and resourceful
- Solution-focused
- B2B customer success
Additional Information
- CELPIP General - ILAC
- C2 Proficiency - University of Cambridge
- C1 Advanced - University of Cambridge
- B2 First - University of Cambridge
languages
- Spanish | Native
- English | Proficient
- French | Basic
Timeline
English Language Teacher
Saint Patrick's Institute
05.2024 - Current
Patient Advisor
CRH Medical Corporation
06.2023 - 02.2024
Customer Support Representative
Purdys
05.2022 - 02.2023
Office Manager
Stuffies Pastries Cafe
02.2022 - 04.2022
Manager
Sweet Mimi Bakery
09.2018 - 09.2020
Bachelor's in Translation -
Instituto Superior San Bartolomé
Diploma in International Business Management -
Greystone College
Bachelor's in Environmental Engineering -
Universidad Católica Argentina
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