Micah Fleming

• Handle Better Business Bureau, Attorney General, and MX Voices concerns
• Reported issues to higher management with great detail.
• Handle escalated membership concerns from leadership, mail, and various other sources
• Identified trends and assessed opportunities to improve processes and execution.

• Assigned to investigate & maintain 100+ workers compensation claims in the State of Iowa.
• Worked closely with attorneys, medical staff, and meat processing facility staff investigating these claims.
• Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
• Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.

As a sworn police officer, I was employed with multiple top-tier agencies including Bentonville PD, Benton County (AR) Sheriff's Office, Galena (KS) Police Department, and Joplin (MO) Police Department. During my time in law enforcement, I:

• Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
• Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
• Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
• Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
• Secured crime scenes, gathered evidence, and questioned witnesses.
• Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.

• Received the Sheriff’s Commendations Award 2015 for apprehending a dangerous homicide suspect in Joplin.
• Mitigated potential conflicts among detainees through proactive intervention techniques, de-escalating tense situations before they escalated further.
• Assisted with training new deputies on facility policies, procedures, and best practices to ensure consistent performance across the team.
• Maintained a safe environment for inmates and staff through consistent enforcement of facility rules and regulations.
• Reduced contraband introduction into the facility by conducting thorough searches of incoming individuals and packages.