Micah Johnson
Cabot
Summary
Detail-oriented professional with extensive experience in customer service and team collaboration. Proven ability to train staff and resolve customer concerns, resulting in enhanced member retention and satisfaction. Committed to driving operational efficiency through effective communication and teamwork.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Farm Bureau Insurance
North Little Rock
11.2025 - Current
- Resolved customer concerns through strategic problem-solving and clear communication, enhancing overall member satisfaction.
- Delivered comprehensive support for account inquiries, transactions, and resolutions.
- Promptly handled incoming calls regarding membership benefits and services.
- Processed applications for new members while maintaining accurate account details.
- Collaborated with team members to enhance service delivery methods, improving response times and member engagement.
- Professionally greeted customers to enhance their experience.
- Presented customized products and services to members, aligning offerings with individual needs and increasing member retention.
- Oversaw cash handling operations, ensuring accuracy in deposits and withdrawals.
Assistant General Manager
Lost Pizza
Cabot
06.2023 - 12.2025
- Managed daily operations, including staff scheduling and supervision for efficient service.
- Trained new employees on customer service standards and operational procedures.
- Resolved customer complaints promptly, maintaining a professional demeanor throughout.
- Implemented promotional campaigns, increasing sales and fostering stronger customer engagement.
- Prepared weekly staff schedules based on availability, maximizing workforce efficiency and meeting operational needs.
- Coordinated inventory management and supply ordering, ensuring optimal stock levels to support uninterrupted service.
- Monitored food safety and cleanliness standards to ensure regulatory compliance.
- Facilitated team meetings to discuss service improvements and address concerns.
Assembler II
Caterpillar
North Little Rock
08.2020 - 04.2022
- Assembled components for heavy machinery according to engineering specifications.
- Operated hand tools and machinery to enhance production efficiency.
- Followed established assembly methods to ensure product quality standards.
- Inspected finished products for defects and compliance with customer requirements.
- Collaborated with team members to implement streamlined assembly processes.
- Sorted materials based on predetermined sequences for efficient organization.
- Interpreted blueprints, schematics, and work orders to guide assembly instructions.
- Utilized templates and drawings to produce products meeting specifications.
- Documented assembly process steps to enhance accuracy and ensure consistency.
- Participated in team meetings to discuss workflow improvements and challenges.
- Maintained clean and organized work area to ensure safety compliance.
- Trained new employees on safety procedures and best practices for operating machinery.
- Assisted in training new employees on assembly techniques and safety protocols.
Education
Associate of Applied Science -
Arkansas State University
Beebe, AR12-2022
Skills
- Customer service and support
- Call center
- Member retention strategies
- Onboarding processes
- Payment handling
- Data processing
- Problem solving and analysis
- Attention to detail
- Time management skills
- Team collaboration
- Staff training
- Telephone etiquette
- Interpersonal communication
Timeline
Member Service Representative
Farm Bureau Insurance
11.2025 - Current
Assistant General Manager
Lost Pizza
06.2023 - 12.2025
Assembler II
Caterpillar
08.2020 - 04.2022
Associate of Applied Science -
Arkansas State University