Michael Durham
Fayetteville
Summary
Dynamic customer service professional with a proven track record at George's Chicken, excelling in problem resolution and quality assurance. Skilled in fostering customer relationships and ensuring product excellence, I leverage strong communication and analytical abilities to enhance satisfaction and drive repeat business. Committed to delivering exceptional service and maintaining high standards.
Overview
2
2
years of professional experience
Work History
CSR I
George's Chicken
Springdale
2025.06 - Current
- Addressed customer complaints promptly to enhance satisfaction levels.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Quality Assurance
George's Chicken
Springdale
2024.07 - 2025.06
- Inspected products for quality assurance before shipment.
- Evaluated recordings for quality assurance purposes.
- Inspected carcasses for quality assurance prior to cutting.
- Implemented quality assurance procedures during the development process.
- Tested new products using established quality assurance protocols.
- Inspected parts for accuracy and quality assurance.
- Monitor production output for quality assurance purposes.
Education
Some College (No Degree) - Science Education
Colorado Mountain College
Glenwood Springs, COSome College (No Degree) - Hotel, Resort and Restaurant Management
Colorado Mesa University
Grand Junction, COSkills
- Customer engagement
- Quality assurance
- Problem resolution
- Data analysis
- Product inspection
- Customer relationship management
- Customer service
- Communication skills
Timeline
CSR I
George's Chicken
2025.06 - Current
Quality Assurance
George's Chicken
2024.07 - 2025.06
Some College (No Degree) - Science Education
Colorado Mountain College
Some College (No Degree) - Hotel, Resort and Restaurant Management
Colorado Mesa University