Michael Jones
Siloam Springs
Summary
Dynamic technology enthusiast with a strong foundation in customer service and problem-solving, eager to leverage experience in troubleshooting technical issues. Recognized for exceptional organizational skills and the ability to manage multiple projects simultaneously while maintaining keen attention to detail. Proven analytical and communication abilities, complemented by a collaborative spirit and adaptability to new environments. Committed to contributing to team success while pursuing opportunities for professional growth and development in a challenging full-time role.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Corporate Operations
Insight Global
09.2024 - Current
- Maintained strict confidentiality when handling sensitive information to protect company interests and uphold ethical standards.
- Expedited workflow with effective communication between departments, resolving issues promptly as they arose.
- Demonstrated strong multitasking abilities through simultaneous management of multiple projects/tasks with competing deadlines and priorities.
- Reduced errors in data entry tasks by maintaining thorough attention to detail and prioritizing accuracy.
- Improved customer satisfaction by providing timely and accurate information on services and procedures.
- Facilitated training sessions for new hires, ensuring smooth onboarding experiences and quick integration into the team.
- Served as a reliable point of contact for clients, delivering exceptional customer service through prompt responses to inquiries or concerns.
- Achieved time-sensitive objectives by efficiently prioritizing tasks based on urgency levels while maintaining high-quality work output standards.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Delivered consistent high-quality document preparation, proofreading/editing of correspondence, and report generation.
Tech Support
OneSupport
01.2023 - Current
- Answer incoming calls from customers and provide friendly and professional support
- Listen to customers’ concerns and questions and identify the root cause of their issues
- Explain billing details, charges, and payment options to customers and resolve any disputes or errors
- Create and update tickets with Jira to document customer interactions and issues
- Troubleshoot cell phone issues, such as network connectivity, battery life, software updates, or hardware malfunctions
- Guide customers through the steps to fix their cell phone issues over the phone or remotely
- Follow up with customers to ensure their satisfaction and issue resolution
- Escalate complex or unresolved issues to senior technicians or managers
- Stay updated on the latest cell phone products, features, and services
- Provide feedback and suggestions to improve the quality of customer service and technical support
CNA - Certified Nursing Assistant. Monitor Tech
Siloam Springs Regional Hospital
05.2018 - 11.2020
- Responsibilities A Certified Nursing Assistant fulfills the need of patient care in hospitals or clinics where nurses may be assigned to 12 or more patients. A CNA can assist patients with ADLs so nurses can focus on what they must do with patients. A CNA observes patients conditions and reports back to the nurse. Work duties may include, but are not limited to, taking vital signs, moving patients, assisting with some medical procedures, feeding patients, and monitoring food and liquid input and output. A CNA is the eyes and ears of the nurse, and should always have a strong knowledge of emergency procedures and be able to stay calm in stressful situations.
Machine Operator
Del Monte Foods
01.2014 - 09.2017
- Operate production equipment under the supervision of the shift supervisor.Monitor gauges related to times, pressures, and temperatures.Monitor product flow with respect to smooth and unrestricted movement of product through the entire system.Ensure all quality standards are met.Log pertinent information into log sheets at appropriate intervals.Operate pallet jack and forklift.
CNA - Certified Nursing Assistant
WINDSOR HILLS NURSING CENTER
01.2013 - 12.2014
- Responsibilities A Certified Nursing Assistant fulfills the need of patient care in hospitals or clinics where nurses may be assigned to 12 or more patients. A CNA can assist patients with ADLs so nurses can focus on what they must do with patients. A CNA observes patients conditions and reports back to the nurse. Work duties may include, but are not limited to, taking vital signs, moving patients, assisting with some medical procedures, feeding patients, and monitoring food and liquid input and output. A CNA is the eyes and ears of the nurse, and should always have a strong knowledge of emergency procedures and be able to stay calm in stressful situations.
CNA - Certified Nursing Assistant
Heritage Park Care Center
01.2012 - 12.2013
- Responsibilities A Certified Nursing Assistant fulfills the need of patient care in hospitals or clinics where nurses may be assigned to 12 or more patients. A CNA can assist patients with ADLs so nurses can focus on what they must do with patients. A CNA observes patients conditions and reports back to the nurse. Work duties may include, but are not limited to, taking vital signs, moving patients, assisting with some medical procedures, feeding patients, and monitoring food and liquid input and output. A CNA is the eyes and ears of the nurse, and should always have a strong knowledge of emergency procedures and be able to stay calm in stressful situations.
CNA - Certified Nursing Assistant
Kerens Care Center
01.2011 - 12.2012
- Responsibilities A Certified Nursing Assistant fulfills the need of patient care in hospitals or clinics where nurses may be assigned to 12 or more patients. A CNA can assist patients with ADLs so nurses can focus on what they must do with patients. A CNA observes patients conditions and reports back to the nurse. Work duties may include, but are not limited to, taking vital signs, moving patients, assisting with some medical procedures, feeding patients, and monitoring food and liquid input and output. A CNA is the eyes and ears of the nurse, and should always have a strong knowledge of emergency procedures and be able to stay calm in stressful situations.
Cashier
TexStop
02.2009 - 12.2010
- Answer customers' questions, and provide information on procedures or policies.Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.Compute and record totals of transactions.Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Issue receipts, refunds, credits, or change due to customers. Issue trading stamps, and redeem food stamps and coupons. Maintain clean and orderly checkout areas. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Offer customers carry-out service at the completion of transactions. Process merchandise returns and exchanges. Receive payment by cash, check, credit cards, vouchers, or automatic debits.Request information or assistance using paging systems.Resolve customer complaints, sort, count, and wrap currency and coins. Weigh items sold by weight in order to determine prices. Accept reservations or requests for take-out orders.Calculate total payments received during a time period, and reconcile this with total sales. Cash checks for customers. Compile and maintain non-monetary reports and records. Keep periodic balance sheets of amounts and numbers of transactions. Post charges against guests' or patients' accounts. Sell tickets and other items to customers. Stock shelves, and mark prices on shelves and items.Pay company bills by cash, vouchers, or checks.
Cook
Sonic Drive-In
01.2009 - 12.2010
- Performed the Back of the House Basic Stations (Back Swamp, Grill, and Food Prep) as needed and depending on store volume, during a shift to ensure that preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.Prepares food by cutting and chopping food items and cooking on grill or in fryers.Prepares food orders efficiently within 2-3 minute time frame. Moves food product weighing up to 50 lbs into freezer and shelves stacked from floor to ceiling.Routinely disposes of trash by transporting bags outside and into dumpsters. Cleans all areas of drive-in, including mopping, sweeping, washing dishes, wiping counter-tops and emptying used grease.Performs frequent washing and sanitizing of: food areas, food preparation tools, and hands. Displays the importance of placing guests’ needs first on a consistent basis.Responds to guests requests in a respectful manner. Promptly reports complaints to a member of the drive-in management team.Wears required uniform and appropriate personal protective equipment as outlined in the Sonic Drive-In operations manual. Performed other job related duties as assigned or required
CNA - Certified Nursing Assistant
West Place Nursing and Rehab
01.2007 - 12.2009
- Responsibilities A Certified Nursing Assistant fulfills the need of patient care in hospitals or clinics where nurses may be assigned to 12 or more patients. A CNA can assist patients with ADLs so nurses can focus on what they must do with patients. A CNA observes patients conditions and reports back to the nurse. Work duties may include, but are not limited to, taking vital signs, moving patients, assisting with some medical procedures, feeding patients, and monitoring food and liquid input and output. A CNA is the eyes and ears of the nurse, and should always have a strong knowledge of emergency procedures and be able to stay calm in stressful situations.
CNA - Certified Nursing Assistant
Innisfree Health and Rehab
01.2006 - 12.2007
- Responsibilities A Certified Nursing Assistant fulfills the need of patient care in hospitals or clinics where nurses may be assigned to 12 or more patients. A CNA can assist patients with ADLs so nurses can focus on what they must do with patients. A CNA observes patients conditions and reports back to the nurse. Work duties may include, but are not limited to, taking vital signs, moving patients, assisting with some medical procedures, feeding patients, and monitoring food and liquid input and output. A CNA is the eyes and ears of the nurse, and should always have a strong knowledge of emergency procedures and be able to stay calm in stressful situations.
CNA - Certified Nursing Assistant
Siloam Springs Nursing & Rehabilitation Center
01.2005 - 11.2006
- Responsibilities A Certified Nursing Assistant fulfills the need of patient care in hospitals or clinics where nurses may be assigned to 12 or more patients. A CNA can assist patients with ADLs so nurses can focus on what they must do with patients. A CNA observes patients conditions and reports back to the nurse. Work duties may include, but are not limited to, taking vital signs, moving patients, assisting with some medical procedures, feeding patients, and monitoring food and liquid input and output. A CNA is the eyes and ears of the nurse, and should always have a strong knowledge of emergency procedures and be able to stay calm in stressful situations.
CNA - Certified Nursing Assistant
Quail Ridge Senior Living-West Siloam Springs
01.2004 - 01.2005
- Responsibilities A Certified Nursing Assistant fulfills the need of patient care in hospitals or clinics where nurses may be assigned to 12 or more patients. A CNA can assist patients with ADLs so nurses can focus on what they must do with patients. A CNA observes patients conditions and reports back to the nurse. Work duties may include, but are not limited to, taking vital signs, moving patients, assisting with some medical procedures, feeding patients, and monitoring food and liquid input and output. A CNA is the eyes and ears of the nurse, and should always have a strong knowledge of emergency procedures and be able to stay calm in stressful situations.
Wastewater Operator
Allen's Canning
01.2002 - 12.2004
- Supervise the activities and operation of the wastewater treatment plant as the Operator-in-Responsible Charge (ORC) to ensure adequate treatment of wastewater that meets all regulatory requirements.Implement and review goals and objectives regarding plant operations and wastewater treatment including those assigned by Plant Operations Manager, Assistant Plant Operations Manager, and SRU Management.Implement policies and procedures for the Wastewater Treatment Plant in conjunction with the Plant Operations Manager, Assistant Plant Operations Manager, and SRU Management.Assist the Plant Operations Manager and Assistant Plant Operations Manager in the preparation of the division annual budget sections pertaining to wastewater treatment, and approve and monitor expenditures authorized in the budget.Assist in initiation, conduct, review and coordination of needed personnel transactions including, recruitment, selection, classification, compensation, evaluation, promotion, transfer, discipline, and termination as directed by the Plant Operations Manager, Assistant Plant Operations Manager, and SRU Management.Oversee preparation of State monitoring and compliance reports for review and approval by Plant Operations Manager and Assistant Plant Operations Manager.Assist in review of plans and specifications for wastewater capital improvement projects and assist in coordination of projects with consulting engineers and contractors.Under supervision of Plant Operations Manager and Assistant Plant Operations Manager, supervise training of plant operators to undertake basic custodial and general housekeeping, plant, and equipment maintenance duties.Respond to job callback after normal working hours.Answer questions and provide information to the public, investigate complaints and take corrective action as necessary.Other duties as requested or required.
Advisor
GameStop
01.2002 - 05.2004
- Responsible for performing a variety of sales functions. Arranges, organizes, and displays merchandise. Processes sales transactions, returns, and ensures that all related documentation is accurate and complete. Serves customers in a professional, courteous, and timely manner. Performs administrative functions including tracking, ordering, and managing inventory, ensuring store security. Keeps the Store Manager well informed of activities and significant problems.
Cook
Taco Bell
03.2001 - 05.2002
- Performed the Back of the House Basic Stations (Back Swamp, Grill, and Food Prep) as needed and depending on store volume, during a shift to ensure that preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.Prepares food by cutting and chopping food items and cooking on grill or in fryers.Prepares food orders efficiently within 2-3 minute time frame. Moves food product weighing up to 50 lbs into freezer and shelves stacked from floor to ceiling.Routinely disposes of trash by transporting bags outside and into dumpsters. Cleans all areas of drive-in, including mopping, sweeping, washing dishes, wiping counter-tops and emptying used grease.Performs frequent washing and sanitizing of: food areas, food preparation tools, and hands. Displays the importance of placing guests’ needs first on a consistent basis.Responds to guests requests in a respectful manner. Promptly reports complaints to a member of the drive-in management team.Wears required uniform and appropriate personal protective equipment as outlined in the Taco Bell operations manual. Performed other job related duties as assigned or required
Education
Practical Nursing - Kansas
Northeast Technology Center
01.2020
High School Diploma -
Siloam Springs High School
Siloam Springs, AR05-2004
Skills
- Assembly
- Microsoft Windows
- Manufacturing
- IT
- Dental terminology
- Computer skills
- Basic math
- IOS
- Logistics management
- Resource allocation
- Working with companies in a business operations role - Largest company worked with in a business operations role (More than 1000 employees)
- Sales
- Software troubleshooting
- Technical support
- Microsoft Excel
- Product demos
- Quality control
- English
- Microsoft Powerpoint
- Practicing as a business or sales operations analyst - Business or sales operations analyst experience (1-2 years)
- Customer service
- Help Desk
- Troubleshooting
- Bilingual
- Operating systems
- VPN
- Warehouse
- Process improvement
- Hospital experience
- Data entry
- Medical coding
- Microsoft SQL Server
- Accounts receivable
- Technical Support
- Time management
- VMWare
- Mac OS
- Human resources
- Typing
- Analysis skills
- Desktop support
- Active Directory
- Data interpretation
- Managing business operations teams - Largest business operations team managed (1-5 members)
- Managing clients in a business operations role - Clients managed simultaneously in a business operations role (More than 10 clients)
- IT support
- Organizational skills
- Data-driven decision making
- Medical terminology
- Computer Networking
- Computer literacy
- Microsoft Word
- Linux
- Vital Signs
- Help desk
- Medicare
- Communication skills
- Writing skills
- ADP
- Remote access software
- Desktop Support
- Mobile devices
Accomplishments
- Documented and executed emergency power protocols to rapidly restore site power, resulting in a crucial save of sensitive product inventory.
- Supervised team of 3 staff members.
Certification
EKG Certification
Languages
English
Native or Bilingual
Timeline
Corporate Operations
Insight Global
09.2024 - Current
Tech Support
OneSupport
01.2023 - Current
CNA - Certified Nursing Assistant. Monitor Tech
Siloam Springs Regional Hospital
05.2018 - 11.2020
Machine Operator
Del Monte Foods
01.2014 - 09.2017
CNA - Certified Nursing Assistant
WINDSOR HILLS NURSING CENTER
01.2013 - 12.2014
CNA - Certified Nursing Assistant
Heritage Park Care Center
01.2012 - 12.2013
CNA - Certified Nursing Assistant
Kerens Care Center
01.2011 - 12.2012
Cashier
TexStop
02.2009 - 12.2010
Cook
Sonic Drive-In
01.2009 - 12.2010
CNA - Certified Nursing Assistant
West Place Nursing and Rehab
01.2007 - 12.2009
CNA - Certified Nursing Assistant
Innisfree Health and Rehab
01.2006 - 12.2007
CNA - Certified Nursing Assistant
Siloam Springs Nursing & Rehabilitation Center
01.2005 - 11.2006
CNA - Certified Nursing Assistant
Quail Ridge Senior Living-West Siloam Springs
01.2004 - 01.2005
Wastewater Operator
Allen's Canning
01.2002 - 12.2004
Advisor
GameStop
01.2002 - 05.2004
Cook
Taco Bell
03.2001 - 05.2002
Practical Nursing - Kansas
Northeast Technology Center
High School Diploma -
Siloam Springs High School