Michael Koch
Central City
Summary
Dependable operations manager with proven expertise in optimizing processes and implementing quality control measures. Successfully enhanced service delivery and client retention through effective team training and inventory management.
Overview
14
14
years of professional experience
Work History
Owner/Operator
Precision Pro Clean
Fort Smith, AR
05.2024 - Current
- Managed daily operations, ensuring high standards of cleanliness and customer satisfaction.
- Trained and supervised staff in effective cleaning techniques and safety protocols.
- Maintained inventory of cleaning supplies, optimizing procurement processes for efficiency.
- Implemented quality control measures to enhance service delivery and client retention.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Medical Transportation Driver
NETransport
Fort Smith, AR
07.2023 - Current
- Provided safe and timely transportation for patients to medical appointments and facilities.
- Maintained accurate logs of patient pickups, drop-offs, and vehicle mileage.
- Ensured compliance with safety regulations and protocols during all transportation activities.
- Assisted patients with boarding and disembarking from vehicles, ensuring comfort and security.
- Assisted in reducing wait times for patients, coordinating with healthcare facilities for prompt pick-up and drop-off schedules.
Head Mechanic
Koch Auto Parts And Service
Fort Smith, AR
12.2016 - Current
- Oversaw daily operations of service department, ensuring timely completion of repairs and maintenance tasks.
- Mentored junior mechanics, providing guidance on complex repair procedures and technical troubleshooting.
- Implemented preventive maintenance programs, enhancing vehicle reliability and customer satisfaction.
- Diagnosed mechanical issues using advanced diagnostic tools, improving repair accuracy and efficiency.
- Streamlined workflow processes in the shop, reducing turnaround times for vehicle servicing.
- Coordinated with parts suppliers to maintain optimal inventory levels and minimize delays in service delivery.
Motor Transport Operator
United States Marine Corps
12.2011 - 12.2016
- Operated tactical vehicles in diverse terrains, ensuring mission readiness and safety compliance.
- Conducted routine maintenance and inspections on military transport equipment to enhance operational efficiency.
- Coordinated transport logistics for personnel and equipment, optimizing route planning to improve delivery timelines.
- Trained junior Marines on vehicle operation protocols and safety procedures, fostering a culture of accountability.
- Led a team of Motor Transport Operators through rigorous training exercises, fostering teamwork and honing individual skills to meet mission objectives.
- Ensured mission success by effectively prioritizing tasks based on shifting requirements during high-tempo operations periods.
Education
High School Diploma -
Paris High School
Paris, ARSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Mechanical recoveries
- Profit optimization
- Strong work ethic
- Dependable and reliable
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved thousands of issues which led to saving the company money.
Languages
English
Native or Bilingual
Timeline
Owner/Operator
Precision Pro Clean
05.2024 - Current
Medical Transportation Driver
NETransport
07.2023 - Current
Head Mechanic
Koch Auto Parts And Service
12.2016 - Current
Motor Transport Operator
United States Marine Corps
12.2011 - 12.2016
High School Diploma -
Paris High School