Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Van Horn

Jacksonville

Summary

I have been working for Hussmann for almost 6 years. I was hired as a technician and then promoted to Lead technician, then promoted to Field Service Manager. I have been in this role for Hussmann for 3 years 8 months. We have built a successful team and business in the Arkansas/Memphis area. I have been honored that Hussmann has entrusted in me in this responsibility and have taking a great deal of pride to ensure the overall success in the areas. I have learned a great deal in this role from my Managers and from my Team. And i look forward to my next step in the organization and the challenges it holds.

Overview

15
15
years of professional experience

Work History

Field Service Manager

Hussmann
07.2020 - Current
  • Enhanced customer satisfaction by promptly addressing and resolving service issues.
  • Streamlined field operations for improved efficiency and reduced response times.
  • Increased team productivity with effective scheduling and resource allocation.
  • Developed comprehensive training programs, ensuring optimal employee performance.
  • Implemented quality control measures to maintain high standards of service delivery.
  • Managed a team of technicians, providing support and guidance for professional development.
  • Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
  • Led team of up to 13 service technicians in field activities.

OWNER

All Seasons HTG/AC & REFRIGERATION
03.2009 - 03.2018
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers

Education

H.V.A.C.R 4 YEAR - H.V.A.C.R

Metropolitan Votech
Little Rock, AR
05.2005

Skills

  • Managing service operations
  • Scheduling Coordination
  • Remote Team Management
  • Customer Service
  • Employee Development
  • Revenue Forecasting
  • Project Planning
  • Hiring and Training
  • Teamwork and Collaboration
  • Professionalism
  • Performance Evaluations
  • Goal Setting

Timeline

Field Service Manager

Hussmann
07.2020 - Current

OWNER

All Seasons HTG/AC & REFRIGERATION
03.2009 - 03.2018

H.V.A.C.R 4 YEAR - H.V.A.C.R

Metropolitan Votech

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Michael Van Horn