Michaela Simpkins
Russellville
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Olive Garden
Russellville
08.2023 - Current
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw daily restaurant operations, ensuring efficient service flow and guest satisfaction.
- Supervised and trained team members in customer service, food handling, and safety protocols.
- Trained and mentored team members on customer service best practices.
- Collaborated with kitchen staff to uphold food quality standards and enhance dining experience.
- Enforced health and safety guidelines throughout the restaurant.
- Resolved guest complaints in a professional manner to maintain positive relationships with guests.
- Conducted regular performance evaluations for team members.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of team members.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Ensured compliance with all food safety regulations and sanitation standards.
- Optimized profits by controlling food, beverage and labor costs.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Oversaw inventory management and ensured stock availability.
- Procured supplies from vendors, supporting seamless restaurant operations and adhering to budget guidelines. from vendors as needed while staying within budget guidelines.
Quality Assurance Manager
CSL Plasma
Little Rock
10.2019 - 08.2022
- Led quality assurance initiatives for plasma collection and processing procedures.
- Developed and maintained quality control documentation and compliance standards.
- Conducted regular audits to ensure adherence to regulatory requirements and safety protocols.
- Trained staff on quality assurance best practices and procedures for plasma operations.
- Collaborated with cross-functional teams to improve product quality and operational efficiency.
- Implemented corrective action plans based on audit findings and feedback from staff.
- Monitored quality metrics to identify trends and areas for improvement in processes.
- Developed and implemented quality assurance policies and procedures.
- Facilitated training sessions on compliance, safety, and quality management systems.
- Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
- Performed root cause analysis on non-conforming materials or products in order to determine appropriate corrective actions.
- Created reports detailing results from inspections, tests, investigations that were used by senior management for decision-making purposes.
- Established key performance indicators for evaluating the effectiveness of the company's quality management system.
- Supervised and guided inspectors, technicians, and other staff.
- Documented all findings from investigations into non-conformances in order to track progress towards resolution.
- Trained personnel on the use of new technologies or techniques designed to improve product reliability or safety standards.
- Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
- Analyzed data from quality control testing to identify areas of improvement.
- Completed various financial and quality audits for different departments.
- Updated and maintained documentation related to quality assurance processes, procedures, and reports to ensure regulatory compliance.
- Facilitated regular quality reviews with senior management, providing insights and recommendations for quality improvement.
- Oversaw supplier quality assurance programs, including audits and performance evaluations, to ensure adherence to company standards.
- Conducted risk assessments and validation activities to mitigate potential quality and compliance risks.
- Fostered a culture of quality across the organization by promoting awareness and understanding of quality standards and their importance.
- Managed the development and maintenance of quality management systems (QMS), ensuring continuous improvement and efficiency.
- Led cross-functional teams in conducting detailed product audits, identifying quality issues and ensuring compliance with specifications.
- Represented the quality assurance department in cross-departmental meetings, contributing to strategic planning and operational efficiency.
Education
Alma High School
Alma, ARSkills
- Food safety compliance
- Inventory control
- Quality assurance
- Operational management
- Staff recruitment
- Staff training
- Performance evaluation
- Team leadership
- Effective communication
- Problem solving
- Customer relations
Timeline
Restaurant Manager
Olive Garden
08.2023 - Current
Quality Assurance Manager
CSL Plasma
10.2019 - 08.2022
Alma High School