Michael Andrew Horton
Springdale
Summary
Dynamic sales professional with a proven track record at Cheers Liquor, excelling in customer service and team collaboration. Skilled in cash handling and inventory management, I consistently enhance customer satisfaction and streamline operations.
Overview
13
13
years of professional experience
Work History
Sales Associate
Pandora's Bottle Liquor
06.2025 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed cash register operations, ensuring accurate transactions and customer satisfaction.
- Maintained inventory levels through regular stock checks and reordering processes.
- Collaborated with team members to create visually appealing merchandise displays.
Night Drive Thru Attendant
Macadoodle's Liquor
06.2024 - 06.2025
- Provided excellent customer service in fast-paced drive-thru environment.
- Operated POS system to process transactions efficiently and accurately.
- Maintained cleanliness and organization of work area to ensure safety standards.
Night Manager
Cheers Liquor @ County Line
10.2013 - 06.2024
- Supervised nightly operations, ensuring compliance with safety regulations and company policies.
- Trained and mentored staff on customer service best practices and operational procedures.
- Managed inventory levels, optimizing stock replenishment to meet demand without overstocking.
- Developed and implemented standard operating procedures to enhance workflow efficiency.
Service Agent
Enterprise Rent-A-Car
11.2012 - 09.2017
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Developed relationships with clients through attentive service and attention to detail, fostering repeat business.
- Mentored new team members on best practices in car detailing techniques and customer service standards.
- Utilized specialized tools for polishing, waxing, and interior cleaning to enhance vehicle aesthetics.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Maintained clean, tidy and safe work environment.
Education
No Degree - Business Law
NorthWest Arkansas Community College
Bentonville, AR06-2013
No Degree - Computer Science
NorthWest Arkansas Community College
Bentonville, AR06-2013
Technical Diploma - Computer Networking
Northwest Technical Institute
Springdale, AR06-2009
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Relationship building
- Money handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- POS system operation
- Professional demeanor
- Retail store operations
- Cleaning techniques
- Dispute mediation
Languages
Spanish
Limited Working
English
Native or Bilingual
Interests
- Adventure Travel
- Astrology
- Music
- Acting and Theater
- Video Gaming
- Auto Repair/Restoration
- Rock Climbing
- Kayaking
- Road Trips
Timeline
Sales Associate
Pandora's Bottle Liquor
06.2025 - Current
Night Drive Thru Attendant
Macadoodle's Liquor
06.2024 - 06.2025
Night Manager
Cheers Liquor @ County Line
10.2013 - 06.2024
Service Agent
Enterprise Rent-A-Car
11.2012 - 09.2017
No Degree - Business Law
NorthWest Arkansas Community College
No Degree - Computer Science
NorthWest Arkansas Community College
Technical Diploma - Computer Networking
Northwest Technical Institute
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