Michael Austin Nash

Billing, Eligibility, and WebPortal specialist with training in Big 3 and Cirrus policies and specializing in customer relationships and de-escalation. Assists Employers and Brokers with necessary updates while providing top notch customer service. Metrics are positive, with multiple rave reviews from initially upset callers.

• Inbound customer retentions and sales specialist
• Customer service paired with creative problem solving and sales skills

• Client facing customer support role working with the elderly and coordinating their care
• Responsibilities included: client / customer/ operational support, sales generation /scheduling / maintaining / generating client relationships, employee training, operational management, and customer retention.

• Consumer-facing support specialist for a startup in the healthcare industry
• Performed quality assurance, creative problem solving, and production monitoring while still contributing toward the company’s strategic and operational objectives
• Worked with senior management to ensure that my team’s labor and time was cost-effective, and my operations team was managed efficiently, and our customers were top priority.