Micheala Slapnick
Little Rock
Summary
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
Work History
Website Manager
Supreme Hair & Beauty
01.2024 - Current
- Improved site performance through regular monitoring, updates, and troubleshooting.
- Performed ongoing competitor analysis and market research to identify emerging trends and areas for potential improvement within site architecture and content offerings.
- Enhanced user experience by optimizing website layouts and navigation features.
- Coordinated with digital marketing team members to ensure cohesive messaging across social media channels, email campaigns and other off-site promotional opportunities.
- Streamlined internal processes by creating efficient workflows for content management, review, and publication.
- Coordinated with cross-functional teams to ensure website content is up-to-date, relevant, and aligns with brand messaging.
- Facilitated training for staff on utilizing content management system, enhancing their ability to make timely updates.
- Conducted competitor analysis to stay ahead of industry trends and incorporate best practices into website strategy.
- Coordinated integration of new technologies and platforms into website, improving functionality and user engagement.
Sales Floor Lead
Supreme Hair & Beauty
07.2023 - 01.2024
- Demonstrated product and answered questions for prospective customers.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Overcame objections and closed sales while following company policies and legal requirements.
- Assisted customers with Product or Service selection through carefully curated questions.
- Ensured high standards of visual merchandising across the sales floor, promoting an appealing environment for customers.
- Developed long-term customer relationships through personalized service, leading to repeat business and increased referrals.
- Enhanced customer satisfaction through attentive service and comprehensive product knowledge.
- Managed sales floor operations to ensure smooth workflow and timely task completion.
- Resolved customer issues professionally and efficiently, fostering a positive shopping experience for all customers.
- Assisted in the recruitment process by interviewing candidates and making informed hiring decisions based on company needs.
Cashier Team Lead
Supreme Hair & Beauty
02.2021 - 06.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
Education
Lonoke Highschool
Lonoke, AR05.2017
Skills
- Responsive web design
- Content production
- Marketing tools
- Online advertising
- E-commerce management
- Web content creation
- Website performance monitoring
- Social media integration
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Goal setting
- Professionalism
- Time management abilities
- Adaptability
Timeline
Website Manager
Supreme Hair & Beauty
01.2024 - Current
Sales Floor Lead
Supreme Hair & Beauty
07.2023 - 01.2024
Cashier Team Lead
Supreme Hair & Beauty
02.2021 - 06.2023
Lonoke Highschool
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