Michelle Charlton
Marion
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Successful pharmacy technician bringing several years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.
Overview
6
6
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work History
Pharmacy Technician
Walgreen's Pharmacy
West Memphis
06.2020 - Current
- Processed prescriptions accurately and efficiently for diverse customers.
- Managed inventory by organizing stock and conducting regular audits.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Provided education materials about medications to patients upon request.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Conducted medication therapy management sessions under the guidance of a pharmacist.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
Education
GED
West Memphis, ARSkills
- Prescription processing
- Customer service
- Patient education
- Attention to detail
- Problem solving
- Effective communication
- Time management
- Dosage form preparation
- Medication labels
- Insurance verification
- Pharmacy law compliance
- Supporting pharmacy operations
- Problem-solving skills
- Supply restocking
- Medication storage procedures
- Labeling prescriptions
- Workflow optimization
- New hire onboarding
- Proper labeling procedures
- Verifying orders
- Resolving customer issues
- Medication dispensing
- Drug classification
Certification
- Certified pharmacy technician
- CPR and immunization Certified
References
References available upon request.
Timeline
Pharmacy Technician
Walgreen's Pharmacy
06.2020 - Current
GED