Michelle Behrends-Kelsay
Mena
Summary
Dynamic pharmacy technician with expertise in prescription processing and inventory management at Harps Pharmacy. Skilled in enhancing patient education and ensuring medication safety. Proven ability to foster effective communication and resolve concerns, leading to improved patient satisfaction and care quality. Committed to continuous learning and professional development.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Pharmacy Technician
Harps Grocery Store
Elkins
08.2025 - 01.2026
- Processed prescription orders using pharmacy software to ensure accurate and timely fulfillment.
- Maintained inventory levels by efficiently restocking shelves and organizing products to ensure availability.
- Monitored expiration dates of medications, promptly removing outdated stock.
- Followed safety protocols for proper handling of pharmaceutical products consistently.
- Collaborated with team members to maintain a clean and safe work environment, enhancing customer experience.
- Handled customer inquiries professionally at the service counter.
- Participated in continuing education to remain current with pharmacy practices and technology.
Patient Care Coordinator/Medical Assistant
Community Clinic
Elkins
12.2021 - 10.2024
- Coordinated patient appointments and managed scheduling for healthcare providers.
- Facilitated clear communication between patients and medical staff to enhance understanding and care.
- Maintained accurate patient records using electronic health record systems.
- Managed patient admissions and discharges, ensuring seamless transitions and adherence to care protocols.
- Assisted patients with insurance verification and financial inquiries effectively.
- Processed patient intake information and updated medical records prior to treatment.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Resolved patient concerns promptly, fostering a compassionate environment that improved patient satisfaction.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Responded promptly to any emergency situations that arose within the facility.
- Assisted physicians in performing various procedures related to patient care needs.
- Educated patients on proper nutrition guidelines to promote healthy lifestyle habits.
Education
Some College (No Degree) - Health Education
NorthWest Arkansas Community College
Bentonville, ARSkills
- Prescription processing
- Medication safety
- Immunization administration
- Flu and strep testing
- Pharmacy software
- Inventory management
- Clinical consultations
- Patient education
Certification
Pharmacy Technician-Arkansas Pharmacy Board
Accomplishments
2023 Community Clinic Code of Ethics-Integrity
Timeline
Pharmacy Technician
Harps Grocery Store
08.2025 - 01.2026
Patient Care Coordinator/Medical Assistant
Community Clinic
12.2021 - 10.2024
Some College (No Degree) - Health Education
NorthWest Arkansas Community College