Michelle Lynn Spencer
Decatur
Summary
The position I am currently applying for would give me the chance to show case my abilities. I would like the opportunity to share my knowledge and expertise to better help the Company to achieve its goals.
Reliable, punctual, and able to handle fast-paced situations. Proven willingness to take on tasks to support the team and help the business succeed. Offer strong communication and detail-oriented ability.
Resourceful coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering several years of hands-on experience handling various administrative duties and tasks in office setting. Commended and recognized for meticulous file management abilities.
Team-minded coordinator with several years of comprehensive experience performing administrative support duties to help office run smoothly. Versed in maintaining up-to-date files, preparing and recording invoices and initiating and managing payroll. Tech-savvy and hardworking professional knowledgeable in office management and bookkeeping procedures.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Senior Coordinator
Wal-Mart
02.2023 - Current
- Provided excellent customer service by answering emails and phone calls
- In issues in the Health & Wellness Queues.
- Continually monitored my metrics to make sure I was meeting business goals.
- Helped in training classes.
- Facilitated communication between departments to improve workflow and address issues quickly.
- Monitored performance trends to identify areas of improvement in operational efficiency.
- Guided employees in handling difficult or complex problems.
- Resolved customer complaints or answered customers' questions.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Manager
Domino’s Pizza
08.2021 - 12.2022
- Exceed sales objectives with tenacious approach to capturing new leads and customers.
- Overcame objections with effective product demonstrations and persuasive communication skills.
- Trained new team members in positive ways to exceed performance expectations.
- Up sold food
- Answered phone calls and took care of customers.
- Inventory
- Excel Spread sheets for end of week numbers.
- Managed whole teams and ran shifts myself.
- Agent career growth and developments
- Encourage support and engagement throughout the team.
- Partnership with peers to maintain business goals.
- Monitor weekly payroll sheets.
- Trained and mentored staff on customer service and food safety protocols.
- Oversaw inventory management, ensuring timely stock replenishment and waste reduction.
- Implemented quality control measures to maintain high standards of food preparation.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Analyzed sales data to identify trends and improve operational efficiency.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
Cashier
Dollar General
Gravette
07.2020 - 08.2020
- Maintained clean and orderly cashier area, removing spills, picking up trash, and restocking shelves.
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
- Remained calm and level-headed to effectively resolve challenging customer situations.
- Up sold a lot of stuff we had on the floor
- Assisted customers with purchases and answered questions efficiently.
- Operated cash register and processed transactions accurately.
- Managed inventory by restocking shelves and organizing products.
- Maintained cleanliness and organization of checkout area regularly.
- Handled customer returns and exchanges in a courteous manner.
- Monitored cash drawer for discrepancies and ensured proper cash handling procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cook
Sonic
06.2019 - 10.2019
- Cooked
- Maintained a clean work space
- Cooked / prepared for the next shift
- Stocked
- Prepared food items according to standardized recipes and safety guidelines.
- Operated kitchen equipment, ensuring cleanliness and proper functionality.
- Collaborated with team members to maintain efficient kitchen workflows.
- Stocked inventory, organizing supplies for easy access and use.
- Monitored food quality, ensuring freshness and proper presentation.
- Responded promptly to customer requests for modifications or special orders.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Insider
Domino’s Pizza
03.2015 - 09.2016
- Exceed sales objectives with tenacious approach to capturing new leads and customers.
- Overcame objections with effective product demonstrations and persuasive communication skills.
- Trained new team members in positive ways to exceed performance expectations.
- Up sold food
- Answered phone calls and took care of customers.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH 04.2025 - 09.2025
High School Diploma -
Penn Foster High School
01.2025 - 03.2025
Skills
- Administrative Support
- Microsoft Word
- Order Processing
- Paperwork Management
- Detail Oriented
- Sales
- Windows 10
- Excel
- Microsoft Office
- Customer Service
- Inventory management
- Team leadership
- Customer service
- Project management
- Communication skills
- Problem resolution
- Meeting facilitation
- Verbal and written communication
- Discretion and confidentiality
- Administrative oversight
- Attention to detail
- Vendor coordination
Timeline
Bachelor of Science - Business Administration
Southern New Hampshire University
04.2025 - 09.2025
High School Diploma -
Penn Foster High School
01.2025 - 03.2025
Senior Coordinator
Wal-Mart
02.2023 - Current
Manager
Domino’s Pizza
08.2021 - 12.2022
Cashier
Dollar General
07.2020 - 08.2020
Cook
Sonic
06.2019 - 10.2019
Insider
Domino’s Pizza
03.2015 - 09.2016