Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Timeline
Generic

Michelle McGinnis

Bella Vista

Summary

Dynamic General Manager with extensive experience at FL Davis Ace Hardware, excelling in inventory management and team leadership. Proven track record of enhancing customer satisfaction and driving sales through effective employee training and conflict resolution. Recognized for fostering a collaborative environment that boosts productivity and achieves operational excellence.

Overview

17
17
years of professional experience

Work History

General Manager

FL Davis Ace Hardware
Centerton
08.2022 - Current
  • Managed daily store operations and ensured compliance with company policies.
  • Supervised staff schedules and delegated tasks to maintain workflow efficiency.
  • Trained new employees on procedures, customer service, and product knowledge.
  • Maintained a clean and organized store environment for improved customer experience.
  • Conducted regular staff meetings to communicate updates and address concerns effectively.
  • Oversaw daily operations of store, including inventory, and supply restocking, cash-handling and assisting customers.
  • Provided customers with information about product features and assisted them in selecting items.
  • Inspected store premises regularly to maintain cleanliness and a safe working environment.
  • Recruited, hired, trained, supervised, evaluated, and managed staff members.
  • Monitored staff performance and provided feedback to ensure service standards were met.
  • Scheduled shifts for employees to meet operational needs of the store.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Resolved customer complaints promptly and professionally.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Established membership loyalty implementing rewards program to drive client retention.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Updated and maintained store signage and displays.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Senior Lead

Bass Pro Shops
Rogers
10.2019 - 08.2022
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Scheduled staff to manage the day to day operations
  • Opened and closed the store
  • Validated the employees work performance daily
  • Tracked Club performance of the store throughout each shift

Invoice Coordinator

Walmart
Bentonville
10.2014 - 10.2018
  • Research invoices to the PO for multiple suppliers. Pay and file claims accordingly.

Invoice Coodinator

Walmart
Bentonville
05.2008 - 02.2010
  • Research invoices to the PO. Pay and file claims accordingly.

Education

High School Diploma -

Greenwood High School
Greenwood, AR
05-1992

Skills

  • Inventory management
  • Cash handling
  • Employee training
  • Customer service
  • Visual merchandising
  • Team building
  • Conflict resolution
  • Profit and loss
  • Effective leader
  • Team player
  • Team leadership

Accomplishments

  • I performed at Pinnacle every year since being employed at Ace Hardware. This is the top performance category, of which I had the opportunities to travel to the Ace Pinnacle Leadership Conferences each year. To make Pinnacle, we had to meet the required metrics. It was my most proud accomplishments in my career.
  • When I was employed at Bass Pro, I was nominated employee of the month within the first year. When I started there, I started as a sales associate, then I was promoted to Lead, and then a short time later, promoted to Senior Lead, in which I acted as manager on duty and opened/closed the store and had the responsibility of being a key carrier.

Timeline

General Manager

FL Davis Ace Hardware
08.2022 - Current

Senior Lead

Bass Pro Shops
10.2019 - 08.2022

Invoice Coordinator

Walmart
10.2014 - 10.2018

Invoice Coodinator

Walmart
05.2008 - 02.2010

High School Diploma -

Greenwood High School

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Michelle McGinnis