Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mike Courts

Buenos Aires

Summary

Highly skilled IT professional with a strong background in technical support, project implementation, and programming. Experienced in providing global technical support to major beverage bottling companies, ensuring smooth operations of web and mobile applications. Proven track record in successfully onboarding and managing multiple clients, optimizing processes, and driving business growth. Proficient in SQL database management, Java and Android Studio programming, and Excel automation. Expertise in automating reports using Power BI and creating test bots with Python and Selenium WebDriver. Committed to delivering exceptional service and contributing to the company's success through innovative problem-solving and a strong focus on client satisfaction.

Overview

13
13
years of professional experience

Work History

Implementation and Support Specialist

Tiarg
02.2021 - 07.2023
  • Translated business requirements into configuration and design specifications.
  • Collaborated with clients to develop comprehensive business plans tailored to their needs.
  • Assisted in setting up platform environment, including Master Data, user accounts, survey setup, and reporting.
  • Managed customer expectations with regular updates on project statuses.
  • Met project task milestones and due dates by maintaining organization and schedule.
  • Examined source materials to identify data required for database.
  • Helped users via telephone, email and chat to diagnose and correct problems.
  • Scheduled training of software applications, data entry and retrieval procedures for end users.
  • Improved user performance by providing training in hardware and software use.
  • Utilized tools such as SQL, Excel (with macros), reporting services, and Windows management tools.
  • Played key role in automating reports using SQL, stored procedures, and Power BI.
  • Developed Python-based test bots with Selenium WebDriver to streamline manual web tasks.
  • Created Excel macros to enhance data processing and reporting efficiency.
  • Managed software on Windows Server 2012 and provided general client support.

Junior Android Developer

Tiarg
12.2019 - 02.2021
  • Leveraged Java and Android Studio expertise to revamp a mobile app, updating visual aspects and adding geolocation enforcement.
  • Resolved application problems through logical thinking and technical troubleshooting.
  • Tuned software features to meet specific customer demands and hardware limitations.
  • Produced clean, error-free code to meet aggressive timelines.
  • Determined feasibility of proposed designs within time and cost constraints.
  • Resolved errors through close collaboration with quality assurance team.
  • Troubleshooting and debugging existing project code

Implementation Consultant

Tiarg
09.2018 - 12.2019
  • Conducted onboarding and managing of 60+ individual clients globally
  • Assisted in setting up platform environment, including Master Data, user accounts, survey setup, and reporting based on user business requirements
  • Managed customer expectations with regular updates on project statuses.
  • Managed and trained partner teams through launch process.
  • Verified and executed configuration specifications in compliance with business requirements.
  • Prioritized issues and escalated complex resolution requests to management.
  • Examined source materials to identify data required for database.
  • Scheduled training of software applications, data entry and retrieval procedures for end users.
  • Improved user performance by providing training in hardware and software use.

Help Desk Support Specialist

Tiarg
01.2011 - 09.2018
  • Provided technical support to beverage bottling companies, ensuring seamless operation of web and mobile survey applications.
  • Investigated and resolved problems by reading technical manuals and conducting computer diagnostics.
  • Troubleshot end-user hardware and software issues and bugs
  • Assisted users with uploading Master Data and resolved synchronization issues on both server and user end.
  • Debugged failed processes and performed SQL queries to optimize data retrieval.
  • Completed accurate documentation for ticket input and clearance.
  • Empowered users to solve problems through proactive education on different technical problems.
  • Improved user performance by providing training in hardware and software use.
  • Helped users via telephone to diagnose and triage problems.
  • Installed, modified and repaired computer software.
  • Maintained inventory of IT assets and helped maintain clean server room.
  • Oversaw daily performance of computer systems.
  • Examined source materials to identify data required for database.
  • Restored performance by completing basic repairs of hardware, software and equipment.
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems and appropriate software.

Education

Mobile Android Programming - Computer Programming

Digital House
Buenos Aires
12.2018

Skills

  • Technical Support and Troubleshooting
  • Project Implementation and Management
  • SQL Database Management
  • Power BI Desktop and Service
  • Excel and Macros
  • Java and Android Studio Programming
  • Python
  • Selenium Webdriver
  • Cypress
  • Javascript

Languages

English, Spanish
Native language

Timeline

Implementation and Support Specialist

Tiarg
02.2021 - 07.2023

Junior Android Developer

Tiarg
12.2019 - 02.2021

Implementation Consultant

Tiarg
09.2018 - 12.2019

Help Desk Support Specialist

Tiarg
01.2011 - 09.2018

Mobile Android Programming - Computer Programming

Digital House

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Mike Courts