Mike Gurley
Jonesboro
Summary
Business professional with extensive customer service and leadership experience. I am a team player with a calm demeanor in dealing with both customers and fellow employees. In addition to my work experiences, I have been a DIY person for years and have a solid knowledge of residential building, tools, paint, and hardware. I'm retired yet ready to take on a new challenge and work for a company that is high regarded.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Sales Associate in Tools and Hardware
Lowe's
01.2015 - 01.2016
- Helped customers with tool and hardware expertise and recommendations.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Underwriting Team Manager
State Farm Insurance
01.1980 - 06.2013
- Hired and developed team oriented individuals specializing in Fire Insurance Underwriting.
- Conducted regular performance reviews. Provided constructive feedback and assisted employees with development plans and career counseling.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Managed special projects with expertise in loss mitigation (Homeowners Insurance). Promoted strategies to reduce damages from such events as wildfires, hail storms, and hurricanes. Led company efforts to promote and improve statewide building codes.
Education
Bachelor of Arts - English And Education
University of Richmond
Richmond, VASkills
- Customer service
- Customer focus
- Teamwork and collaboration
- Contributing to positive work environment
- Calm, friendly demeanor in dealing with conflict
Accomplishments
- Supervised teams of up to 40 employees during career at State Farm.
- Participated in efforts that led to legislative adoption of a a statewide building code for Louisiana.
- Recognized with community service award (Building Bridges Award) in Tulsa OK. I represented my company in FEMA sponsored efforts to make Tulsa a disaster-resistant city.
Certification
Certified Property and Casualty Underwriter (CPCU)
Timeline
Sales Associate in Tools and Hardware
Lowe's
01.2015 - 01.2016
Underwriting Team Manager
State Farm Insurance
01.1980 - 06.2013
Bachelor of Arts - English And Education
University of Richmond
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