Mike Worner
Bryant
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
21
21
years of professional experience
Work History
Store Manager
Hanks Furniture
08.2009 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Store Manager
Mattress King
04.2016 - 02.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Sales Associate
Furniture Factory Outlet LLC.
01.2007 - 08.2009
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Service Manager
Firestone Complete Auto Care, BRO
05.2004 - 09.2006
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Education
High School Diploma -
Bryant High School
Bryant, AR05-2003
Skills
- Customer service
- Problem-solving
- Outstanding communication skills
- Customer relations
- Training and mentoring
- Multitasking and organization
- Store operations
- Customer service management
- Retail inventory management
- Operations management
- Sales expertise
- Team building and leadership
Timeline
Store Manager
Mattress King
04.2016 - 02.2018
Store Manager
Hanks Furniture
08.2009 - Current
Sales Associate
Furniture Factory Outlet LLC.
01.2007 - 08.2009
Service Manager
Firestone Complete Auto Care, BRO
05.2004 - 09.2006
High School Diploma -
Bryant High School
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