MILAGROS AMIRA DEKUN SAEZ
Tour Leader, Tour Guide
Posadas,N
Summary
Dynamic and results-driven professional with a strong foundation in customer service and communication, complemented by extensive experience as a travel coordinator across Argentina, Brazil, and Colombia. Proven ability to manage large groups in fast-paced airport environments while demonstrating a strong willingness to learn and adapt. Quick to grasp new concepts and apply effective problem-solving skills, ready to leverage and enhance interpersonal and organizational abilities in the role of Tour Leader. Committed to delivering exceptional travel experiences through meticulous planning and outstanding service.
Overview
3
3
years of professional experience
Work History
Tour Leader
El Viaje De Tu Vida Travel Agency
Posadas, Misiones, Argentina
01.2023 - Current
- Managed and guided groups of up to 45 people on domestic and international tours, ensuring safety and engagement.
- Coordinated complex travel arrangements, including air and land transportation, accommodations, and meal planning.
- Resolved logistical contingencies and unexpected challenges in real-time to maintain high service standards.
- Oversaw both transit (rebote) and on-site logistics for multi-day itineraries.
Hospitality Intern
Awasi Iguazú Hotel
Puerto Iguazú, Argentina
06.2024 - 07.2024
- Provided personalized high-end guest services and managed administrative tasks using Protel and HubSpot.
- Collaborated across departments to ensure the excellence of the guest experience in a luxury lodge setting.
Outdoor Activity Guide
Moconá Virgin Lodge
El Soberbio, Argentina
08.2023 - 11.2023
- Guided outdoor adventure activities, including hiking, kayaking, ziplining, and rappelling.
- Supervised and accompanied diverse tourist groups, prioritizing safety and educational engagement with nature.
Education
Bachelor's in Tourism - Tourism
National University of Misiones
Posadas, Misiones, Argentina07-2024
Associate Degree in Tourism Guide - Tourism
National University of Misiones
Posadas, Misiones, Argentina07-2024
Skills
- Logistics Management
- Real-time Problem Solving
- Adaptability
- Effective Communication
- Leadership & Dynamics
- Customer Service
- Inclusiveness
- Effective time management
- Cash handling
Languages
- English: Intermediate (B2 First Certificate).
- Portuguese: Conversational.
- Spanish: Native.
Timeline
Hospitality Intern
Awasi Iguazú Hotel
06.2024 - 07.2024
Outdoor Activity Guide
Moconá Virgin Lodge
08.2023 - 11.2023
Tour Leader
El Viaje De Tu Vida Travel Agency
01.2023 - Current
Bachelor's in Tourism - Tourism
National University of Misiones
Associate Degree in Tourism Guide - Tourism
National University of Misiones