Mildred Hill
Jonesboro
Summary
Excited and eager to experience to opportunity to continue working with a program that provides a needed services. To learn and obtain more knowledge about client services, case management, and advocating for vulnerable children,adults to ensure their health and safety.
Overview
23
23
years of professional experience
Work History
Custody Program Supervisor
DHS/Adult Protective Services
10.2016 - 07.2025
- Supervised case management for vulnerable adults, ensuring compliance with state regulations and best practices.
- Completed court reports, care plan meetings, person-centered service plans, OPTUM assessments, DDS waiver packets, Medicaid applications, nursing home admission packets, Do Not Resuscitate and Do Not Intubate (DNR/DNI), burial policies, death affidavits, custody home study packets, and placement assessments/applications.
- Coordinated multidisciplinary team meetings to enhance collaboration for high-risk and challenging individual placements
- Staff training and development programs ensure employees are equipped with the skills needed to excel in their roles in the custody unit.
- Assisted with community resources for healthcare and mental health.
- Provided leadership, guidance and support to staff members.
- Established and maintained relationships with service providers.
- Complete quarterly in-person client visits, request medical records, financial records, progress notes, assess level of care, health, safety, and least restrictive placement.
- Attended court hearings, criminal hearings, medical appointments, provider/service assessments, and special client events.
- On call 24/7 for all emergencies, medical, and acute mental health crises, elopement from placement, and criminal issues.
Rehabilitation Instructor
DHS/Joneboro Human Developmental Center
10.2015 - 10.2016
- Developed and implemented individualized lesson plans to enhance learning outcomes.
- Assessed individuals progress through regular evaluations, providing feedback to improve performance.
- Completed monthly and annual progress reports
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
- Facilitated group activities to promote social skills and collaborative learning among individuals.
- Increased individual participation engaging lectures and social activities.
County Supervisor
DHS/Department of Children and Family Services
12.2002 - 04.2014
- Supervised a team of 6-8 staff members, managing caseloads for protective services, investigations, and foster care cases.
- Developed and implemented strategies for our family's needs for services.
- Mentored and trained staff, promoting professional development and knowledge sharing within the organization.
- Advocated for policy changes to address systemic issues affecting children and families in the community.
- Implemented policies and procedures that promoted transparency, accountability, and compliance within the organization.
- Monitored staff caseload assignments, weekly, bi-weekly, and monthly family visits.
- Approved staff documentation, court reports, referrals for family services, home studies, travel, and annual evaluations.
- Coordinated emergency response efforts during crises to ensure child/children's safety.
- Ensured compliance with court orders, state, and federal regulations.
- Court reports on family and children's progress.
- Evaluated employee training programs for continuous improvement in skill sets essential for family services.
- Managed all open children and family services cases for compliance.
Education
Bachelor of Science - Speech Communication
Arkansas State University
Jonesboro, AR08-1985
High School Diploma -
Elaine High School
Elaine, AR05-1981
Skills
- Case management
- Staff training
- Client advocacy
- Data analysis
- Program evaluation
- Compliance monitoring
- Quality assurance
- Budget management
- Community partnerships
- Crisis intervention
- Reporting requirements
- Document management skills
- Program management
Timeline
Custody Program Supervisor
DHS/Adult Protective Services
10.2016 - 07.2025
Rehabilitation Instructor
DHS/Joneboro Human Developmental Center
10.2015 - 10.2016
County Supervisor
DHS/Department of Children and Family Services
12.2002 - 04.2014
Bachelor of Science - Speech Communication
Arkansas State University
High School Diploma -
Elaine High School