Milena Victoria Martin
Buenos Aires
Summary
Professional with a track record of enhancing customer loyalty by resolving complaints with empathy and professionalism.
Skilled in handling transactions and maintaining organized spaces. Brings attention to detail and exceptional customer service skills to any team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supermarket Cashier
Carrefour
10.2024 - Current
- Handled cash, credit card, and QR transactions with accuracy to ensure balanced cash drawers at the end of each shift.
- Increased sales by suggesting additional products or services based on customer needs and preferences.
- Maintained a clean, organized, and well-stocked checkout area for optimal functionality.
English Teacher
Elementary School
03.2024 - 10.2024
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Customer Service Cashier
Cinemark Hoyts
07.2019 - 07.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Associate Degree - English Language
Instituto De Enseñanza Superior En Lenguas Vivas
Buenos Aires, Argentina12-2028
Skills
- Patience and empathy
- Reliability and punctuality
- Professionalism and courtesy
- Attention to detail
- Customer service
- Assisting customers
Certification
B2 First Certificate in English - Cambridge (2021)
Languages
Spanish
Native language
English
Upper intermediate
B2
Japanese
Intermediate
B1
Timeline
Supermarket Cashier
Carrefour
10.2024 - Current
English Teacher
Elementary School
03.2024 - 10.2024
Customer Service Cashier
Cinemark Hoyts
07.2019 - 07.2022
Associate Degree - English Language
Instituto De Enseñanza Superior En Lenguas Vivas
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