Milton Isaac Viches
La Plata
Summary
Committed, passionate, analytical, versatile and decisive describes my attitude towards life. As a professional, I am interested in contributing to research and development projects to achieve sustainable development in space technologies and new applications of these in the industry.
I have experience in customer service, manufacturing thermal protection for space vehicles, formulation of engineering preliminary projects, research, teaching and technical assistance in mechanical characterization of composite materials.
Overview
2
2
years of professional experience
Work History
Testing and Characterization of Composite Material
Centro Tecnológico Aeroespacial
03.2022 - 05.2023
- Contributed to the development of intellectual property by participating in application processes related to create engineering solutions.
- Improved product design by conducting thorough research and development testing on various components.
- Presented detailed reports on test results to stakeholders, providing recommendations for design improvements and modifications based on data findings.
- Participated in design reviews, offering constructive feedback and suggestions for improvements based on testing results.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Teaching Assistant
Universidad Nacional De La Plata
07.2019 - 12.2019
- Provided additional support for students. Offering knowledge to comprehend subject content.
Customer Sales Representative
Clínica Belgrano
07.2017 - 12.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Customer Service Representative
Convergys
02.2016 - 11.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
Customer Service Supervisor; Manager.
Family Business
01.2008 - 12.2011
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science - Aeronautical Engineering
Univesidad Nacional De La Plata
La Plata, Argentina10.2024
Technician - Aircraft Maintenance
Universidad Don Bosco
El Salvador03.2016
High School Diploma -
Escuela Técnica De Aviación Militar
El Salvador12.2014
Skills
Teamwork and Collaboration
Relationship Building
Work Planning and Prioritization
Report Writing
Analytical Thinking
Scientific research proficiency
Prototyping Techniques
Component Testing
Data Acquisition
Customer Service
Brazilian Jiu-Jjitsu
Getting out of my comfort zone discovered a passion that combine not only my personality but many of my unrelated hobbies. With constant practice, discipline and conscious helps me to improve the level and care on me but also for my teammates.
Languages
Spanish
Native language
English
Advanced
C1
Software
MATLAB
CATIA
Timeline
Testing and Characterization of Composite Material
Centro Tecnológico Aeroespacial
03.2022 - 05.2023
Teaching Assistant
Universidad Nacional De La Plata
07.2019 - 12.2019
Customer Sales Representative
Clínica Belgrano
07.2017 - 12.2017
Customer Service Representative
Convergys
02.2016 - 11.2016
Customer Service Supervisor; Manager.
Family Business
01.2008 - 12.2011
Bachelor of Science - Aeronautical Engineering
Univesidad Nacional De La Plata
Technician - Aircraft Maintenance
Universidad Don Bosco
High School Diploma -
Escuela Técnica De Aviación Militar
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