Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jeremy Davison

Springdale,AR

Summary

A result-driven, accomplished professional who excels in customer relations, service delivery and customer satisfaction. Proven track record in fostering long-term client relationships, sales expertise and efficiently managing workflow. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers while showcasing a blend of hard and soft skills for peak performance. I can be relied upon to help your company achieve its goals with

Overview

23
23
years of professional experience

Work History

Automotive Service Advisor

HSC Auto Repair
11.2021 - Current
  • Kept records on customer transactions with notes on inquiries, complaints and comments
  • Followed repair order processes and instructions to complete orders on time
  • Took notes and recorded information about product issues facing customers
  • Assisted customers by looking up product information, inventory and pricing
  • Prepared repair orders and obtained necessary signatures to maintain company records
  • Greeted customers upon entrance to foster friendly and approachable atmosphere
  • Provided customers correct estimates of maintenance and repair costs
  • Resolved customer complaints with polite and patient conduct for optimal customer service
  • Responded to inquiries from customers about product functionality, pricing information and general questions
  • Sold products and recorded sales made to maintain accurate inventory records
  • Communicated with customers to discuss vehicle symptoms and provide preliminary cost estimates
  • Reviewed and prioritized assigned work orders and coordinated workflow to meet quoted deadlines
  • Explained complex repair procedures in simplified terms to support informed decision-making and customer satisfaction.

Sales Associate

MarineMax
05.2020 - 06.2021
  • Engaged with guests to understand and anticipate customer service needs
  • Maintained CRM database, entering new and updated prospect and customer information for use by sales personnel
  • Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities
  • Introduced promotions and sale opportunities, enticing customers
  • Drove sales through customer relationship building and suggestive selling techniques
  • Placed special orders, submitted online orders or contacted other stores to find desired items
  • Demonstrated use and operation of merchandise
  • Prepared merchandise for purchase
  • Sold and arranged for delivery, financing and service contracts for merchandise
  • Maintained records related to sales.

Outside Sales Representative

Cawoods Produce
06.2019 - 05.2020
  • Supported team and team goals by actively participating in sales meetings and training programs
  • Utilized sales reports and other data to recognize sales opportunities in customer buying patterns
  • Increased sales with existing accounts by upselling and introducing new products
  • Collaborated with colleagues to exchange selling strategies
  • Planned and organized routes within territory to maximize efficiency and time in field
  • Used knowledge of company products and services to recommend product to customers
  • Developed strong relationships with clients to grow business
  • Responded promptly to customer queries to increase overall satisfaction
  • Arranged in-person meetings and visited with clients to improve success of sales
  • Built and established strong relationships with customers, enabling long-term partnerships
  • Provided product information to customers and aligned products with customer needs
  • Generated leads and located opportunities for market business growth
  • Developed new business opportunities through cold calls and lead generation
  • Drove sales through account development strategies and relationship-building.

Sales Manager

Apple Sales and Leasing
10.2018 - 06.2019
  • Increased customer retention and renewal growth by revitalizing existing business
  • Followed best practices when using CRM and other tools to manage sales cycle
  • Provided feedback gathered through field activity to executive leadership, helping inform future of strategy
  • Created and executed strategic sales plan, expanding customer base
  • Determined price and discount rates
  • Resolved customer complaints regarding sales and service
  • Applied different approaches to changing work demands and to meet sales challenges
  • Monitored customer preferences to determine focus of sales efforts.

Automotive General Manager

Terry Davison Auto Imports
01.2001 - 09.2018
  • Identified operational process inefficiencies to recommend necessary improvements
  • Manged inventory
  • Bought and sold inventory
  • Make ready of inventory
  • Minimized staff turnover through appropriate selection, orientation and training
  • Vendor relations
  • Represented business in marketplace and developed relationships to promote and market business
  • Implemented and developed operational standards, policies and procedures
  • Addressed and resolved client or customer inquiries to foster superior standards of sales and service
  • Facilitated month-end closing processes
  • Executed productivity benchmarks across departments to maximize company revenue
  • Led and directed team members on sales, inventory, finance, insurance and deal closings
  • Oversaw personnel to maintain adequate staffing and minimize overtime
  • Maintained frequent interaction with owners to measure goal achievement and determine areas of improvement along with review of monthly financial results to identify opportunities to improve profitability.

Education

High School Diploma -

Lake Travis High School
Austin, TX

Skills

  • Customer Relations
  • Strong Work Ethic
  • Professionalism
  • Organization
  • Building Relationships
  • Sales expertise
  • CRM Software
  • Complaint Handling
  • Product Knowledge
  • Customer Retention
  • Complaint resolution
  • Multitasking and Organization
  • Workflow Management
  • Performance Goals

References

References available upon request

Timeline

Automotive Service Advisor

HSC Auto Repair
11.2021 - Current

Sales Associate

MarineMax
05.2020 - 06.2021

Outside Sales Representative

Cawoods Produce
06.2019 - 05.2020

Sales Manager

Apple Sales and Leasing
10.2018 - 06.2019

Automotive General Manager

Terry Davison Auto Imports
01.2001 - 09.2018

High School Diploma -

Lake Travis High School

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