Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Misty Lopez

Elkins

Summary

Dynamic and results-driven professional with extensive experience in staff management and training at Braum's Ice Cream & Burger Restaurant. Proven track record in enhancing employee engagement and reducing turnover through effective mentoring and conflict resolution. Skilled in inventory control and committed to achieving operational excellence while fostering a collaborative team environment.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Manager

Tobacco Outlet
2008 - 2015
  • Directed daily operations, ensuring compliance with regulatory standards and company policies.
  • Oversaw inventory management, optimizing stock levels to meet customer demand efficiently.
  • Developed staff training programs, enhancing employee performance and knowledge in product offerings.
  • Implemented sales strategies that increased customer engagement and overall store revenue.
  • Analyzed market trends to adjust product selection, maximizing competitive advantage within the industry.

Supervisor

Chartwells Schools Dining Services
2023 - Current
  • Cross-trained existing employees to maximize team agility and performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Grill Cook

Patrick's Restaurant
1998 - 2008
  • Prepared and grilled various meats to ensure high-quality dishes for customer satisfaction.
  • Maintained cleanliness and organization of grill station to comply with health and safety standards.
  • Collaborated with kitchen staff to coordinate meal timing and ingredient availability for efficient service.
  • Monitored grilling temperatures and adjusted cooking times to optimize food quality and prevent waste.
  • Assisted in training new grill cooks on proper techniques and equipment usage for consistent results.
  • Implemented inventory management practices to minimize food waste and streamline supply orders.
  • Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Cleaned and maintained kitchen equipment regularly.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

General Manager

Braum's Ice Cream & Burger Restaurant
2020 - 2022
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Assistant Manager

Golden Corral Buffet and Grill
2015 - 2020
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Manager

Whatta Burger Drive In
2015 - 2020
  • Coordinated promotional events, driving foot traffic and improving brand visibility in the community.
  • Evaluated operational processes, identifying areas for improvement to enhance efficiency and reduce waste.
  • Mentored team members, fostering a collaborative environment focused on achieving business objectives.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Education

Culinary

Fayetteville High
Fayetteville Arkansas
05.2008

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Employee motivation
  • Attention to detail
  • Decision-making
  • Inventory control
  • Staff development
  • Staff discipline
  • Team building
  • Processes and procedures
  • Schedule development
  • Policy enforcement
  • Conflict resolution
  • Inventory oversight
  • Waste reduction
  • Verbal and written communication
  • Coaching and mentoring
  • Teamwork and collaboration
  • Multitasking Abilities
  • Time management
  • Effective communication
  • Idea development and brainstorming

Certification

ServSafe first responder trained

Languages

Spanish
Native or Bilingual

Timeline

Manager

Tobacco Outlet
2008 - 2015

Supervisor

Chartwells Schools Dining Services
2023 - Current

Grill Cook

Patrick's Restaurant
1998 - 2008

General Manager

Braum's Ice Cream & Burger Restaurant
2020 - 2022

Assistant Manager

Golden Corral Buffet and Grill
2015 - 2020

Manager

Whatta Burger Drive In
2015 - 2020

Culinary

Fayetteville High

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Misty Lopez