MANUEL LARA

• Enhanced client satisfaction, and accelerated product development by aligning product vision and defining business value.
• Organize cross-functional collaborations with internal and external Scrum teams, strengthening overall project delivery
• Enhanced business operation efficiency by monitoring bottlenecks/risks, and proposing actionable solutions for product improvement

Tools: Google Looker, Jira, Confluence, Postman, Bamboo HR, Microsoft Office, Sharepoint, Figma, Microsoft Visio, Google Workspace, ServiceNow.

• Facilitated operational requirements investigations, leading to innovative business solutions and a seamless system overhaul
• Played a significant role in defining acceptance tests, ensuring reliability and effectiveness of system improvements
• Demonstrated exceptional capability in translating complex technical data to diverse audiences, facilitating improved understanding and stakeholder collaboration.
• Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.

Tools: Microsoft PowerBI, Tableau, Jira, Confluence, Microsoft Office, SharePoint, Figma, Microsoft Visio, Microsoft Teams, Lucidchart, Microsoft SQL.

• Led comprehensive business process evaluations, requirements analysis, and drove the implementation of strategic optimization solutions.
• Authored insightful reports on critical stakeholder meetings, enabling informed decision-making and better project planning.
• Supervised junior staff, instilling a performance-driven culture and fostering skill development

Tools: Jira, Confluence, Microsoft Office, Sharepoint, AWS, Microsoft Visio, Microsoft Visual Code, Jenkins, Photoshop.

• Strategically aligned technology with business goals, orchestrating improvements across multiple business sectors.
• Served as a key liaison between stakeholders, simplifying complex technical concepts into business-friendly information
• Recognized as an industry expert, applying developing technologies to drive business growth and efficiency

Tools: Microsoft PowerBI, Microsoft DevOPS, Microsoft Teams, Microsoft SQL, Microsoft Office, Sharepoint, ServiceNow, Microsoft Visio.

• Led the conversion of business requirements into actionable technical requirements, guiding system enhancements and custom solutions.
• Collaborated closely with PMO and Dev Leaders to ensure client-focused developments.
• Authored business plans, test cases, and user documentation, and routinely provided training for Support Level 2 and Helpdesk teams Continually delivered projects that met or surpassed client expectations.

Tools: Bitnami Redmine, Microsoft Team Foundation, Postman, Microsoft Office, Microsoft SQL, Figma, Draw.io.

• Managed the implementation and support of technological projects, maintaining CRM, ERP, CCTV, e-commerce, and Access Control systems.
• Executed project plans, budget estimates, and timelines, ensuring on-time delivery within budget constraints.
• Provided regular, comprehensive reports to stakeholders, keeping them informed and engaged throughout project lifecycle.
• Known for strong problem-solving skills and proficient handling of project complexities

Tools: ERPs, ZenDesk, MySQL, Magento, Shopify, Woocommerce, Prestashop, Microsoft Project, Microsoft Office, Microsoft Visio.