Mollie Stephens
Rogers
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Sales Inspector
Massey Services
04.2025 - Current
- Conducted thorough inspections to ensure compliance with industry standards and regulations.
- Improved customer satisfaction with thorough product knowledge and demonstrations.
- Used consultative sales approach to understand and meet customer needs.
Customer Service Representative III
Blackhills Energy
06.2017 - 03.2025
- Inbound call handling techniques
- Customer complaint resolution
- Multi-tasking in fast-paced environments
- Product troubleshooting and support
- Informed management about operational inefficiencies
- Resolved payment disputes.
- Addressed unique customer needs.
- Provided actionable insights.
- Improved customer service practices.
- Customized solutions for customers.
- Answered common queries.
Caregiver
Setrek Inc
08.2012 - 07.2018
- Maintained composure until EMS arrived.
- Improved comfort and dignity for elderly clients.
- Delivered compassionate end-of-life care.
- Created a safe and supportive environment.
- Supported toileting needs with dignity and respect.
Customer Service Representative
Manpower Temporary Services
08.2016 - 07.2017
- Inbound call handling techniques
- Customer complaint resolution
- Multi-tasking in fast-paced environments
- Product troubleshooting and support
- Informed management about operational inefficiencies
- Resolved payment disputes.
- Addressed unique customer needs.
- Provided actionable insights.
- Improved customer service practices.
- Customized solutions for customers.
- Answered common queries.
Education
Associate of Arts -
NorthWest Arkansas Community College
Bentonville, ARHigh School Diploma -
Ellensburg High School
Ellensburg, WA06-2004
Skills
- Problem solving
- Building rapport
- Active listening
- Call center procedures
- Customer education
- Dispute resolution
- Appointment scheduling
- Product sales
Timeline
Sales Inspector
Massey Services
04.2025 - Current
Customer Service Representative III
Blackhills Energy
06.2017 - 03.2025
Customer Service Representative
Manpower Temporary Services
08.2016 - 07.2017
Caregiver
Setrek Inc
08.2012 - 07.2018
Associate of Arts -
NorthWest Arkansas Community College
High School Diploma -
Ellensburg High School