Moneika Field
Marion
Summary
Dynamic professional with a proven track record at Crittenden County Sheriff Department, excelling in high-pressure environments with exceptional critical thinking and active listening skills. Demonstrated ability to enhance emergency response times and maintain high caller satisfaction. Expert in computer-aided dispatch systems and multitasking, ensuring efficient emergency service coordination and support.
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Crittenden County Sheriff Department
01.2025 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Provided on-the-job training and coaching to develop new dispatchers.
- Advocated for caller needs, ensuring that each received prompt and appropriate emergency assistance.
- Maintained high levels of caller satisfaction, providing calm and clear instructions during stressful situations.
Substitute Paraprofessional
ESS
08.2022 - 03.2023
- Provided support during classes, group lessons, and classroom activities.
- Monitored student classroom and outdoors activities to promote student safety.
- Provided one-on-one assistance to students who needed additional support, enabling them to achieve academic goals.
- Promoted a safe learning environment by closely monitoring student behavior and intervening when necessary to maintain orderliness in the classroom.
- Provided coverage for absent teachers as needed, seamlessly adapting to various teaching styles and subject matter expertise areas.
- Collaborated with special education staff to implement appropriate accommodations for students with disabilities, ensuring their success in the classroom.
Cashier
Dollar Tree
12.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Cashier
Walmart
04.2021 - 06.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Academies of West Memphis High School
West Memphis, AR05-2022
Skills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Typing speed
- Problem-solving
- Memory retention
- Data entry proficiency
- Call control techniques
- Call management
- Verbal and written communication
- Multitasking and prioritization
Certification
- TTY/TDD for Telecommunications
- NCIC/ACIC - Basic and Advanced
Languages
English
Native or Bilingual
Timeline
911 Dispatcher
Crittenden County Sheriff Department
01.2025 - Current
Substitute Paraprofessional
ESS
08.2022 - 03.2023
Cashier
Dollar Tree
12.2021 - 01.2022
Cashier
Walmart
04.2021 - 06.2021
- TTY/TDD for Telecommunications
- NCIC/ACIC - Basic and Advanced
High School Diploma -
Academies of West Memphis High School
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