Monica Crabtree
Bentonville
Summary
Friendly and communicative, with natural aptitude for customer service and problem-solving. Familiar with essential customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to creating positive client experiences and fostering long-term customer relationships.
Overview
19
19
years of professional experience
Work History
Sales Representative / Administrator
Thermold Magazines/Breaux Outdoors
01.2017 - Current
- Thrive in a self-directed work environment, managing day-to-day operations and decision-making
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Prepared sales presentations for clients showing success and credibility of products.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Expanded customer base through cold calling, networking, and relationship building.
- Coordinate the transportation and delivery of merchandise
- Monitor inventory levels of general merchandise to ensure adequate supply
- Monitor purchase orders, deliveries, and invoicing to verify accuracy and compliance
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Office Manager / Sr. Sales Coordinator
Breaux Manufacturing
01.2007 - 01.2017
- Managing the day-to-day operations of three diverse companies, overseeing their sales, retail, manufacturing, representation, and logistics functions
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Ensuring accurate record-keeping and fulfilling accounting requirements by maintaining accounts payable and receivable for each entity
- Providing comprehensive human resource support, including benefits administration, payroll processing, temporary hiring services, and compliance reporting
- Facilitating efficient order fulfillment, addressing both routine and seasonal demands
- Developed insightful sales reports that enhanced forecasting accuracy and optimized replenishment strategies for all three companies
- Achieved a remarkable 40% reduction in operating costs within the first two years by meticulously evaluating vendor needs and negotiating favorable terms
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Executive Administrative Assistant
Mahco Inc
01.2006 - 01.2007
- Collaborated with a design and sales executive to augment sales via daily reporting and analysis methodologies
- Compiled sales reports and forecasts of customer requirements as a resource to uphold customer demands and replenishment requirements
- Provided daily assistance with meeting scheduling, reports, and enhanced communication between the executive and stakeholders
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
Education
Associate of Arts - Accounting
Penn Foster College
Scranton, PASkills
- Microsoft Office Suite
- Peachtree Sage
- EDI
- Time management
- Attention to detail
- Customer Service
- Customer relations
- Inventory Management
- Bookkeeping
- Shipping and receiving
- Order process management
Timeline
Sales Representative / Administrator
Thermold Magazines/Breaux Outdoors
01.2017 - Current
Office Manager / Sr. Sales Coordinator
Breaux Manufacturing
01.2007 - 01.2017
Executive Administrative Assistant
Mahco Inc
01.2006 - 01.2007
Associate of Arts - Accounting
Penn Foster College
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