Monica Fresen
Jonesboro
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Nettleton Public Schools
Jonesboro, AR
07.2025 - Current
- Managed daily office operations, ensuring efficiency and organization in administrative tasks.
- Provided front desk support, greeting visitors and addressing inquiries with professionalism and courtesy.
- Coordinated communication between departments, fostering collaboration and timely information sharing.
- Maintained accurate records of student attendance and academic performance, supporting administrative reporting efforts.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Clinic Business Assistant
Monticello Medical Clinic
Monticello, AR
05.2022 - 07.2024
- Managed patient scheduling and coordinated appointments to optimize clinic workflow.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Supported billing processes by verifying insurance information and processing claims efficiently.
- Facilitated communication between medical staff and patients to enhance service delivery.
- Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
Education
High School Diploma -
Trumann High School
Trumann, ARSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Filing
- Spreadsheets
- Multi-line phone systems
- Attendance record management
- Purchase orders organization
- Employee timesheet processing
- Mail distribution
Timeline
Administrative Assistant
Nettleton Public Schools
07.2025 - Current
Clinic Business Assistant
Monticello Medical Clinic
05.2022 - 07.2024
High School Diploma -
Trumann High School