Mónica Sokol
Buenos Aires
Summary
Dynamic professional with extensive experience at PwC Service Delivery Center, excelling in team leadership and client relationship management. Proven track record in optimizing workforce planning and enhancing operational efficiency. Skilled in analytical thinking and meticulous attention to detail, driving successful outcomes across diverse business units.
Overview
18
18
years of professional experience
Work History
Buenos Aires AC TAX Deployer Consultant
PwC Service Delivery Center
01.2023 - Current
- Deployer Consultant for different BUs within TAX LoS. (Almost all BUs).
- Daily communication with internal and external stakeholders.
- Utilization analysis and workload balance.
- Interaction with different locations
Buenos Aires AC Assurance Deployer Consultant
PwC Service Delivery Center
11.2020 - 12.2022
- Deployer Consultant for different BUs within Assurance LoS in Risk Assurance (later DAT) - Private - Sectors.
L&D Manager
PwC Service Delivery Center
01.2018 - 10.2020
- Control and follow-up for all AAC employees starting from On-boarding till Mandatory Firm Annual Updates.
- L&D Quality Committee deck, meetings & minutes.
Internal Audit Manager
PwC Service Delivery Center
05.2017 - 12.2017
- Internal controls related to sensitive Partners information - Reimbursements and approvals.
- Active participation in internal meetings between Mexico and US (translations and meeting minutes) when company merger occurred.
Assurance Manager
PwC Service Delivery Center
01.2016 - 04.2017
- Returned to the Practice Office for Assurance LoS (Investment Management majorly)
- In charge of a large portfolio of clients and approximately 15 / 17 team members reporting to me.
Resource Manager
PwC Service Delivery Center
01.2013 - 12.2015
- Collaborated with staffing requirements, trying to improve workforce planning and balance, and reduced turnover rates.
- Reporting preparation for Leadership - Including review of the Assurance & Tax LoS Steering Committee.
- Started as a Senior Associate and later got my degree to be eligible for promotion.
Assurance Associate
PwC Service Delivery Center
11.2008 - 12.2012
- Assisted with independent external audits.
- Supported audit preparation and execution through research, analysis and presentation development.
- Kept daily contact with US stakeholders.
- I was a member of the initial team since the pilot project started for the service delivery center.
Credits and Collections Specialist
BT Financial Group
12.2006 - 11.2008
- Contacted customers to discuss past-due accounts and negotiated payment plans. Processed debtor payments and updated accounts to reflect new balance.
- Maintained strong relationships with clients by providing exceptional communication.
- Worked cross-functionally with other departments to address potential issues impacting credits and collections processes.
Education
Public Accountant - Accounting
Universidad De Buenos Aires
Argentina, Argentina12-2013
Skills
- Meticulous attention to detail
- Excellent communication
- Team leadership & development
- Client relationships
- Analytical thinking
- Team collaboration
- Verbal and written communication
- Technical review
Languages
English
Advanced (C1)
Timeline
Buenos Aires AC TAX Deployer Consultant
PwC Service Delivery Center
01.2023 - Current
Buenos Aires AC Assurance Deployer Consultant
PwC Service Delivery Center
11.2020 - 12.2022
L&D Manager
PwC Service Delivery Center
01.2018 - 10.2020
Internal Audit Manager
PwC Service Delivery Center
05.2017 - 12.2017
Assurance Manager
PwC Service Delivery Center
01.2016 - 04.2017
Resource Manager
PwC Service Delivery Center
01.2013 - 12.2015
Assurance Associate
PwC Service Delivery Center
11.2008 - 12.2012
Credits and Collections Specialist
BT Financial Group
12.2006 - 11.2008
Public Accountant - Accounting
Universidad De Buenos Aires
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