MONIQUE SHEPPARD
Conway
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
2013
2013
years of post-secondary education
Work History
Staffing Coordinator
Hire Quest
North Little Rock
03.2022 - 06.2025
- Assisted in scheduling interviews and coordinating with candidates and hiring managers.
- Maintained accurate records of candidate applications and interview feedback.
- Supported onboarding processes by preparing necessary documentation for new hires.
- Communicated with applicants regarding job status and next steps in hiring process, Ect.
- Conducted preliminary screenings to identify qualified candidates for various positions.
- Collaborated with team members to ensure a positive candidate experience during recruitment stages.
- Organized recruitment events and job fairs to attract potential candidates for open roles.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
Inventory Clerk
All American Poly
North Little Rock
01.2020 - 11.2022
- Conducted regular audits to ensure accuracy of inventory levels and organization.
- Coordinated with suppliers to schedule timely deliveries and optimize stock availability.
- Managed inventory records using advanced tracking software for efficient stock control.
- Processed incoming shipments, verifying contents against purchase orders for accuracy.
- Assisted in implementing improved inventory management procedures to enhance efficiency.
- Trained new staff on proper handling and storage of materials in the warehouse.
Sales Representative
Sirius XM
Houston
09.2015 - 01.2019
- Engaged customers to promote Sirius XM products and services.
- Managed customer inquiries and resolved issues effectively.
- Collaborated with team members to achieve sales targets.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Generated new sales leads through cold calling and networking activities.
Customer Service Representative
Maximus Call Center
Houston
09.2012 - 03.2014
- Assisted customers with inquiries and resolved concerns efficiently.
- Managed customer accounts and processed transactions accurately.
- Collaborated with team members to improve service processes.
- Documented customer interactions in the service management system.
- Handled escalated issues with professionalism and care.
Education
Spring High
Spring, TXSkills
- New hire onboarding
- Strong organization
- Schedule management
- Employee relations
- Recruitment strategies
- HR policies and procedures
- Talent acquisition
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
- Sales strategies
- Customer engagement
Timeline
Staffing Coordinator
Hire Quest
03.2022 - 06.2025
Inventory Clerk
All American Poly
01.2020 - 11.2022
Sales Representative
Sirius XM
09.2015 - 01.2019
Customer Service Representative
Maximus Call Center
09.2012 - 03.2014
Spring High