MONTEAL Rollins
Conway
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Wal-Mart Spark Driver
03.2022 - Current
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Contacted customers prior to delivery to coordinate delivery times.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
Appointment Setter
Sunpro Solar
05.2021 - 02.2022
- Appointment scheduling Payment processing Security verification
- Multitasking Time management Analytical thinking
- Product demonstration, Called current and prospective customers to set up appointments for outside representatives
- Balanced schedules, considering workloads and customer levels of each representative when setting appointments
- Contributed to sales success, supporting field operations with appointment setting and document processing
- Overcame objections with a persuasive approach, deflecting concerns and highlighting benefits
- Connected with callers using both pre-written scripts and excellent communication skills.
Car Detailer
Superior Cheverolet
07.2020 - 03.2021
- Cleaned all surfaces of the interior, including center console, dash, vents, instrument cluster, and trunk area
- Maintained customer loyalty by delivering exceptional service
- Transported vehicles between workstations
- Addressed client concerns and questions with products, offering expert support in every interaction
- Helped customers by demonstrating products, answering questions, and completing purchases
- Boosted satisfaction with expert follow-up support after completed sales.
CurrentCustomer Service Representative
DXC Technology
07.2017 - 05.2020
- Managed customer calls efficiently in a fast-paced call center environment
- Delivered fast and friendly service regarding questions and service complaints
- Handled customer inquiries, billing questions, payments, and service requests
- Resolved issues based on thorough investigations of concerns
- Met inbound customer needs while maintaining strict performance targets.
- Addressed customer complaints for resolution and retention.
- Assisted customers with inquiries to enhance satisfaction.
Customer Service Representative
Asurion
01.2014 - 02.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Morrilton High School
Morrilton, Arkansas05.2012
Skills
- Proficient in programs such as the Google & Microsoft suite
- Attention to Detail
- Teamwork and Collaboration
- Multi-Task Management
- Coordination
- Problem-Solving Abilities
- Retail Sales Customer Service
- Customer Relationship Management (CRM)
- Payment Processing
- Critical thinking
- Data entry
Timeline
Delivery Driver
Wal-Mart Spark Driver
03.2022 - Current
Appointment Setter
Sunpro Solar
05.2021 - 02.2022
Car Detailer
Superior Cheverolet
07.2020 - 03.2021
CurrentCustomer Service Representative
DXC Technology
07.2017 - 05.2020
Customer Service Representative
Asurion
01.2014 - 02.2017
High School Diploma -
Morrilton High School
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