Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Mora Lobelos

La Plata

Summary

Results-driven hospitality and tourism professional with experience in educational travel and hospital hospitality. Skilled in project management, team coordination, and process optimization

Overview

8
8
years of professional experience
1
1
year of post-secondary education

Work History

Sales Agent

Carrot Travel
01.2025 - 08.2025
  • Boosted brand visibility and engagement by creating and executing social media campaigns that showcased tourism products and services.
  • Increased sales and customer retention by consulting clients and providing tailored tourism solutions.
  • Optimized reservation processes, reducing errors and improving response times for clients.
  • Enhanced customer satisfaction and loyalty by delivering personalized service and resolving issues promptly.
  • Strengthened partnerships with wholesale suppliers, securing better rates and improving service quality.
  • Anticipated market needs by monitoring industry trends and sharing updates with the team and clients.
  • Ensured compliance and financial accuracy by managing documentation and processing payments efficiently.

Customer Service Agent

Grow Pro Experience
02.2022 - 12.2024
  • Promoted and sold educational experiences abroad, increasing brand visibility and enrollment.
  • Advised clients on destinations and travel options, tailoring recommendations to individual needs.
  • Updated and maintained knowledge of destinations and products to provide accurate and timely information.
  • Analyzed sales performance and tracked progress toward goals.
  • Maintained and organized client databases to ensure data accuracy and accessibility.
  • Oversaw the end-to-end client application process to educational institutions abroad, including visa support, document handling, logistics coordination, and financial administration.

Hospitality Coordinator

Hospital Italiano De La Plata
04.2017 - 01.2022
  • Coordinated the tasks of a 50-person hospital cleaning and janitorial team, ensuring high-quality and efficient services.
  • Developed and implemented procedures and protocols to enhance department management and performance.
  • Trained team members on new processes and technologies, improving competencies and service quality.
  • Monitored and analyzed performance indicators to continuously optimize processes.
  • Controlled and optimized department costs, reducing expenses while maintaining service standards.

Education

Hospitality And Tourism Specialist -

Instituto Superior Ángel Salvadori
La Plata, Buenos Aires
12-2019

Google Project Management: Professional Certificate

Coursera
09.2025 - Current

Diploma in Health Management

Universidad Nacional De Avellaneda
03.2021 - 03.2022

Skills

    Technical & Software Skills: Proficient in Amadeus (GDS), Microsoft Office (Excel, Word, PowerPoint); skilled in content creation using Canva, CapCut, and InShot; experienced with CRM platforms (Salus, Zoho, Trengo, HubSpot) and ERP systems (Qlik)

    Professional & Interpersonal Skills: Strong leadership and team management; highly adaptable with strategic planning capabilities; excellent communication and time management; adept at handling complaints and resolving client issues effectively

Additional Information

Salary expectation gross $1.8 millones

Timeline

Google Project Management: Professional Certificate

Coursera
09.2025 - Current

Sales Agent

Carrot Travel
01.2025 - 08.2025

Customer Service Agent

Grow Pro Experience
02.2022 - 12.2024

Diploma in Health Management

Universidad Nacional De Avellaneda
03.2021 - 03.2022

Hospitality Coordinator

Hospital Italiano De La Plata
04.2017 - 01.2022

Hospitality And Tourism Specialist -

Instituto Superior Ángel Salvadori

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