Morgan Emmett
Centerton
Summary
Dedicated professional with strong organizational and time management skills. Committed to delivering exceptional customer service and fostering welcoming environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist/Coffee Barista
Dual Cities NWA Pickleball
Rogers, AR
04.2025 - Current
- Managed front desk operations, ensuring a welcoming environment for visitors.
- Coordinated scheduling for court reservations and events efficiently.
- Handled incoming calls and inquiries, providing accurate information promptly.
- Maintained office supplies inventory, ordering as necessary to support daily operations.
- Assisted in organizing community events, enhancing engagement within the pickleball community.
- Prepared high-quality coffee beverages, ensuring consistency in taste and presentation.
- Provided exceptional customer service, enhancing guest satisfaction through effective communication.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Monitored equipment functionality, performing routine maintenance to ensure optimal operation standards.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
Host
Cracker Barrell
Rogers, AR
07.2024 - 03.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficiency.
- Collaborated with servers to enhance guest experience during busy shifts.
- Assisted in training new hosts on operational procedures and customer service standards.
- Monitored dining area to maintain cleanliness and organization throughout service hours.
- Communicated effectively with kitchen staff to coordinate timely food delivery to guests.
- Handled guest inquiries and complaints professionally, resolving issues promptly.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Online Personal Shopper
Walmart
Bentonville, AR
11.2023 - 07.2024
- Assisted customers in selecting products based on preferences and needs.
- Navigated Walmart's online shopping platform to enhance user experience.
- Coordinated order fulfillment processes to ensure timely deliveries.
- Communicated effectively with customers regarding product availability and substitutions.
- Resolved customer inquiries and issues, ensuring satisfaction with online services.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Education
High School Diploma -
Bentonville High School
Bentonville, AR05.2025
Skills
- Organization skills
- Time management
- Telephone skills
- Order taking
- Beverage preparation
- Workplace safety
- Drink customization
- Cleanliness standards
- Coffee grinding
- Brewing methods
- Espresso preparation
- Problem-solving
- Team player
- Friendly and outgoing
- Adaptive and creative
- Espresso machine operation
- Safe food handling
- Safe food handling practices
- POS systems
- Performance improvement
- Exceptional customer service
- Food preparation
Certification
- ServSafe Manager Certification Exp:2028
Timeline
Receptionist/Coffee Barista
Dual Cities NWA Pickleball
04.2025 - Current
Host
Cracker Barrell
07.2024 - 03.2025
Online Personal Shopper
Walmart
11.2023 - 07.2024
High School Diploma -
Bentonville High School