Morgan Hardison
Jonesboro
Summary
Healthcare customer representative with a strong commitment to providing exceptional service and fostering positive interactions. Demonstrates advanced communication skills and a readiness to learn, ensuring timely and efficient support for patients and healthcare providers. Eager to contribute to a team-oriented environment and enhance patient satisfaction through empathy and professionalism.
Developed exceptional caregiving skills in home healthcare environment, including personalized patient care and effective communication. Demonstrated ability to manage daily living activities and support individuals with diverse needs. Seeking to transition these valuable skills into new field, leveraging background in compassionate service.
Offering compassionate and reliable approach to caregiving, eager to learn and grow in supportive environment. Delivers foundational understanding of personal care and home management, combined with strong willingness to acquire further expertise. Ready to use and develop interpersonal and organizational skills in Desired Position role.
Overview
3
3
years of professional experience
Work History
Commercial CSR
Everise Cvs
11.2025 - Current
- Assist in troubleshooting technical issues for clients, providing clear instructions for resolution.
- Responded to customer inquiries via phone and email, providing accurate information.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Processed customer transactions accurately, maintaining a smooth checkout experience.
- Maintained organized inventory of medications, ensuring availability for customer needs.
Fashion Associate
Walmart
Jonesboro Ar
08.2024 - 09.2025
- Assist customers in selecting products, ensuring a positive shopping experience.
- Maintain organized product displays, adhering to visual merchandise
- Stock shelves and replenish merchandise to ensure product availability for customers.
- Collaborate with team members to maintain a clean and welcoming store environment.
- Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Maintained understanding of current inventory, merchandising, and in-store placement to inform sales strategy.
- Recommended, selected, and located merchandise for shoppers, engaging politely to establish product needs and wants.
Caregiver
Hope House
West Helena, AR
01.2024 - 05.2025
- Assist clients with daily living activities, ensuring comfort and safety.
- Monitor client health conditions, reporting changes to healthcare professionals promptly.
- Provide companionship and emotional support, fostering positive relationships with clients.
- Prepare nutritious meals according to dietary restrictions and preferences of clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer service
Humana
07.2023 - 10.2024
- Resolve complex customer inquiries, boosting satisfaction with tailored solutions.
- Enhance client retention by reducing escalations and improving satisfaction scores.
- Analyze feedback to optimize service, achieving measurable efficiency improvements.
- Collaborate with teams for seamless support, contributing to service quality initiatives.
- Develop creative approaches to address recurring customer issues, resulting in a notable decrease in repeat calls and improved first-contact resolution rates.
Education
Diploma - undefined
Central high school
Skills
- Empathy Training
- Conflict Resolution
- Customer Retention
- Process Improvement
- Creative Problem Solving
- Client transportation
- Housekeeping tasks
- Meal preparation
- Housekeeping
- Patient care
- Daily living assistance
- Basic housekeeping
Timeline
Commercial CSR
Everise Cvs
11.2025 - Current
Fashion Associate
Walmart
08.2024 - 09.2025
Caregiver
Hope House
01.2024 - 05.2025
Customer service
Humana
07.2023 - 10.2024
Diploma - undefined
Central high school