Morgan Hooten
Greenbrier
Summary
Professional and prepared insurance professional with significant experience in dental insurance coordination. Skilled in managing claims, verifying benefits, and ensuring compliance with insurance regulations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable with excellent communication and organizational skills, ensuring optimal patient and provider satisfaction.
Overview
8
8
years of professional experience
Work History
Dental Insurance Coordinator
Conway Family Dental
09.2019 - Current
- Inputed, filed and tracked insurance claims and communicated claims status to patients.
- Adjusted accounts as insurance companies deemed.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
Dental Insurance Assistant
Conway Family Dental
11.2018 - 09.2019
- Handled sensitive client information with discretion while maintaining strict confidentiality standards according to company guidelines.
- Collaborated closely with dentists and other staff members to review treatment plans and verify insurance authorizations prior to service delivery.
- Increased overall accuracy of dental coding by continuously refining knowledge in industry standards, including CDT codes and ICD-10 diagnostic codes.
- Optimized revenue collection by consistently monitoring accounts receivable aging reports and initiating appropriate follow-up actions.
Furniture Promotional Company
Baldacci Promotions
05.2017 - 11.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Business
University of Arkansas Community College
Morrilton, AR05-2017
Skills
- Insurance processes
- Customer service and assistance
- Insurance claims processing
- Claims
- Insurance verification
Timeline
Dental Insurance Coordinator
Conway Family Dental
09.2019 - Current
Dental Insurance Assistant
Conway Family Dental
11.2018 - 09.2019
Furniture Promotional Company
Baldacci Promotions
05.2017 - 11.2018
Business
University of Arkansas Community College
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