MYESHA BANKS
Little Rock
Summary
Ability to manage multiple priorities, a fast learner, outstanding, and driven to provide excellent support to professional team. Strong work ethic, positive attitude, accurate, assertive, and adaptable
Efficient Centralized Scheduler known for high productivity and ability to complete tasks swiftly. Possess specialized skills in schedule optimization, patient communication, and medical software proficiency. Excel in time management, problem-solving, and adaptability, contributing positively to fast-paced healthcare environments.
Highly organized with background in centralized scheduling. Experience includes schedule management, resource allocation, and facilitation of communication
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
10
10
years of professional experience
2013
2013
years of post-secondary education
Work History
Centralized Scheduler
Arkansas Urology
02.2025 - 12.2025
- Perform clerical tasks, including scheduling patient appointments, updating charts, entering data into patient management systems, and coordinating patient transportation.
- Coordinated appointment schedules for multiple clinics across various locations.
- Managed patient communications to confirm appointments and address inquiries.
- Utilized scheduling software to optimize clinic workflow and resource allocation.
- Assisted in training new schedulers on systems and procedures for efficiency.
- Streamlined scheduling processes to reduce wait times for patients effectively.
- Maintained accurate records of appointments and patient interactions daily.
Customer Service Representative I - Remote
Sutter Health
11.2022 - 03.2024
- Managed incoming calls and resolved patient inquiries while utilizing a computerized scheduling system to efficiently schedule and reschedule appointments, ensuring accurate and updated patient records.
- Prepared patients for telemedicine visits by providing comprehensive instructions for using phone and video technology, facilitating a smooth transition from in-person to virtual appointments.
Card Member Services Representative - Remote
Fiserv
10.2020 - 04.2022
- Provided exceptional customer service by assisting cardholders with inquiries related to account balances, transaction history, payment issues, and card activations.
- Handled and resolved complex account issues, including disputed transactions, lost or stolen cards, fraud investigations, and chargebacks.
- Processed requests for updates to cardholder accounts, such as address changes, card reissues, and credit limit adjustments.
- Identified opportunities to promote additional Fiserv products and services that met cardholder needs, such as rewards programs, payment plans, and card protection services.
Warehouse Associate
Amazon
06.2018 - 08.2020
- Assisted with shipping and receiving unloading trucks and checking in merchandise.
- Prepared orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
- Sorted and placed materials or items on racks, shelves or in bins according to organizational standards.
- Maintained inventory controls by collecting stock location orders, printing requests, recording amounts of materials or items received or distributed through a computer.
Caregiver
Central Arkansas Disability Services
11.2016 - 06.2018
- Assisted individuals with disabilities in daily living activities such as bathing, dressing, grooming, meal preparation, and medication administration, ensuring their physical well-being and comfort.
- Followed customized care plans tailored to each client's needs, providing emotional support and companionship while promoting independence and a positive quality of life.
- Monitored clients' health conditions, including taking vital signs and observing any changes in behavior or physical health.
Caregiver
Brookdale Senior Living
03.2016 - 08.2016
- Executed basic technical skills, including applying dressings, taking, and documenting vital signs, identifying, and documenting signs and symptoms of diseases/condition that are common, CPR, measuring and documenting fluid intake and output, and administering treatment as directed by the nurse or physician.
- Assisted patients in performing personal care duties, such as bathing, washing of mouth and skin, toileting, eating and hydration, and grooming and dressing.
- Performed clerical support duties, such as entering orders, answering phones, entering data, and processing charts.
Education
Central High
Little Rock, ARSkills
- Internet proficiency
- Windows-based PC proficiency
- MS Office: Excel
- MS Office: Outlook
- MS Office: Word
- MS Office: Teams
- EHR
- EMR
- Organizational skills
- Conflict management skills
- Scheduling
- Claims management
- Vital signs knowledge
- Medical terminology
- Customer engagement
- Analytical skills
- Decision-making skills
- Problem-solving skills
- Interpersonal skills
- Teamwork
- Customer service
- Negotiation skills
- Time management skills
- Multitasking capabilities
- Communication methods: chat, email, voice channels
- Support provision
- Professionalism
- Responsiveness
References
References and supporting documentation upon request.
Timeline
Centralized Scheduler
Arkansas Urology
02.2025 - 12.2025
Customer Service Representative I - Remote
Sutter Health
11.2022 - 03.2024
Card Member Services Representative - Remote
Fiserv
10.2020 - 04.2022
Warehouse Associate
Amazon
06.2018 - 08.2020
Caregiver
Central Arkansas Disability Services
11.2016 - 06.2018
Caregiver
Brookdale Senior Living
03.2016 - 08.2016
Central High