Myesha Johnson
Little Rock
Summary
Dedicated professional with strong leadership and relationship-building skills. Experienced in fostering teamwork and enhancing customer support, ensuring effective communication and collaboration within diverse environments. Also to gain more management experience and knowledge to build a long term career.
Overview
10
10
years of professional experience
Work History
Crew Team Member
Popeye's Louisiana Chicken
Little Rock, AR
08.2016 - 02.2019
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Prepared menu items according to company standards, maintaining quality and consistency.
- Documented customer orders and conveyed special requests to kitchen staff.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Brewed coffee and tea and changed out drink station syrups.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Replenished serving stations with fresh food and cleaned up spills.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Stocked shelves to organize aisles in assigned department.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Expedited food preparation processes by efficiently assembling orders according to established guidelines.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Greeted customers at drive-thru and took food orders.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Assistant Store Manager
Family Dollar
Little Rock, AR
10.2020 - 12.2021
- Supervised daily operations to ensure adherence to company policies and procedures.
- Trained and mentored staff on customer service standards and operational efficiencies.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store layout for improved customer flow and product visibility.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
Team Lead
Panera Bread
Little Rock, AR
12.2021 - 05.2023
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Implemented process improvements that streamlined order fulfillment and reduced wait times.
- Conducted regular inventory assessments to maintain stock levels and minimize waste.
- Facilitated effective communication between front-line staff and management for operational alignment.
- Analyzed customer feedback to identify areas for service enhancement and employee training needs.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Parent Support Mentor
University Of Arkansas At Little Rock - Career Services
Little Rock, AR
08.2024 - Current
- Facilitated workshops for parents to enhance communication strategies with children.
- Developed resource materials to support family engagement and child development initiatives.
- Led support groups, fostering peer connections among parents for shared experiences and solutions.
- Analyzed feedback from parents to improve service offerings and program effectiveness.
- Implemented outreach programs that increased family participation in school events and activities.
- Assisted parents in understanding their child''s educational needs, resulting in improved academic performance.
- Established strong relationships with families, fostering open communication and trust.
- Documented data and completed accurate updates to case records.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
Education
High School Diploma -
Little Rock Central High School
Little Rock, AR05-2017
Skills
- Teamwork and collaboration
- Effective leadership
- Team collaboration
- Organization
- Customer support
- Family interaction
- Positive reinforcement
- Role modeling
- Goal setting
- Skill development
- Direct supervision
- Client scheduling
- Relationship building
- Lesson planning
- Child development
- Problem-solving guidance
- Problem-solving
- Attention to detail
- Decision-making
- Conflict management
- Staff supervision
- Class schedule preparation
- Trust-building strategies
- Leadership mentoring
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with families of 150 in the development of the Baby & Me WIC Plus Program.
Timeline
Parent Support Mentor
University Of Arkansas At Little Rock - Career Services
08.2024 - Current
Team Lead
Panera Bread
12.2021 - 05.2023
Assistant Store Manager
Family Dollar
10.2020 - 12.2021
Crew Team Member
Popeye's Louisiana Chicken
08.2016 - 02.2019
High School Diploma -
Little Rock Central High School