Mykaela Sparks
Fort Smith
Summary
Experienced instructor delivering engaging and informative lessons, developing effective curricula, and fostering positive learning environments. Skilled in classroom management and student assessment, with a proven track record of success. Background in hospitality management, driving operational excellence, elevating guest satisfaction, and leading staff to exceed goals. Strong in inventory management, staff training, customer service, and financial oversight, with a reputation for reliability, problem-solving abilities, and maintaining high standards.
Overview
15
15
years of professional experience
Work History
Instructor
Career Academy of Hair Design
01.2023 - 02.2025
- Manage all classroom duties, student grades, and hour tracking. Educating students on the various products, and services allowed under the cosmetology license. Oversee consultations with clients, to achieve desired outcomes on various services. Navigate undesirable outcomes, and resolve client complaints, to rework problems and discover creative solutions. Reception duties as needed: Answering phones, scheduling appointments, and checking clients in and out.
Director
Chick-fil-A Restaurants
04.2010 - 04.2021
- Overseeing daily operations of the business, as well as scheduling, and assigning daily work stations for employees. Worked with the director team to train new members of the leadership team. As well developing organizational spreadsheets as needed. Revised and updated employee handbook. Ensured that the values of the business were upheld by all employees. Resolved issues with unhappy guests. In person and over the phone. Maintained client relationships through weekly delivery, and off site sales with local schools, hospitals, and the National Guard.
Education
Cosmetology - Instructor
Career Academy of Hair Design
Fort Smith, AR04.2023
Theatre - undefined
University of Arkansas Fort Smith
Fort Smith, AR12.2018
Skills
- Customer service
- Cosmetology
- Efficient time management
- Proficient in computer applications
- Restaurant experience
- Proficient in verbal and written communication
- Microsoft 365
- Leadership
- Conflict Resolution
- Infection Control Training
Timeline
Instructor
Career Academy of Hair Design
01.2023 - 02.2025
Director
Chick-fil-A Restaurants
04.2010 - 04.2021
Theatre - undefined
University of Arkansas Fort Smith
Cosmetology - Instructor
Career Academy of Hair Design
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