Myra ALEXANDER
Sherwood
Summary
Results-driven Inside Sales Team Lead with expertise in sales strategy development and operational efficiency. Proven ability to drive revenue growth and enhance team performance through effective coaching and pipeline management.
Proactive sales leader known for implementing process improvements that enhance operational efficiency. Experienced in monitoring team performance and fostering a culture of continuous improvement to boost customer satisfaction and drive revenue growth.
Dynamic sales professional with a strong background in customer relationship building and sales coaching. Committed to optimizing team performance and achieving sales targets through data-driven strategies and effective training programs.
Overview
4
4
years of professional experience
Work History
Inside Sales Team Lead
Walmart
North Little Rock, AR
11.2024 - Current
- Led inside sales team, driving revenue growth through strategic customer engagement and relationship management.
- Developed training programs for new team members, enhancing product knowledge and sales techniques.
- Analyzed sales data to identify trends and optimize inventory levels for improved customer satisfaction.
- Implemented process improvements that increased operational efficiency and reduced response times to customer inquiries.
- Collaborated with cross-functional teams to align marketing initiatives with sales goals, boosting overall performance.
- Monitored team performance metrics, providing coaching and feedback to achieve sales targets consistently.
- Utilized CRM software to track client interactions, ensuring accurate records and follow-up actions were maintained.
- Conducted regular team meetings to foster communication, share best practices, and motivate team members towards achieving objectives.
Team Leader
Raising Cane's Restaurants
North Little Rock, AR
01.2024 - 07.2024
- Supervised daily operations to ensure adherence to company standards and protocols.
- Trained and mentored team members on service excellence and operational efficiency.
- Implemented process improvements that enhanced customer satisfaction and service speed.
- Coordinated staff scheduling to optimize labor resources during peak business hours.
- Conducted performance evaluations to assess team strengths and areas for development.
- Monitored inventory levels, ensuring adequate stock for seamless restaurant operations.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Led team meetings to communicate goals, updates, and best practices in service delivery.
Seasonal Worker
Dollar Tree
Little Rock, AR
12.2023 - 03.2024
- Assisted in stocking shelves and maintaining store organization.
- Ensured compliance with safety standards during inventory management.
- Supported cash register operations, providing accurate transactions.
- Collaborated with team members to enhance customer service experience.
- Participated in seasonal promotions, setting up displays effectively.
- Maintained cleanliness and organization of sales floor and stockroom areas.
- Adapted quickly to changing demands during peak shopping periods.
- Demonstrated product knowledge to assist customers in finding items.
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
Sales Associate
Community Bakery
Little Rock, AR
03.2022 - 12.2023
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained cleanliness and organization of store displays, promoting an inviting atmosphere.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in sales reporting.
- Collaborated with team members to manage inventory levels, reducing stock discrepancies.
- Provided training support to new associates on customer service best practices and operational procedures.
- Resolved customer inquiries and complaints promptly, fostering loyalty and repeat business.
- Executed merchandising strategies effectively, contributing to increased foot traffic and sales growth.
- Participated in community events to promote brand awareness and engage with local customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Wilbur D. Mills University Studies High School
Little Rock, ARSkills
- Customer relationship building
- Sales strategy development
- Pipeline management
- Sales coaching
- Sales team leadership
Timeline
Inside Sales Team Lead
Walmart
11.2024 - Current
Team Leader
Raising Cane's Restaurants
01.2024 - 07.2024
Seasonal Worker
Dollar Tree
12.2023 - 03.2024
Sales Associate
Community Bakery
03.2022 - 12.2023
High School Diploma -
Wilbur D. Mills University Studies High School