Myra Contreras
Blytheville
Summary
Proven ability to maintain composure in high-stress situations while effectively managing communication between teams. Bilingual communicator, skilled in multitasking and prioritization, ensuring efficient operations and safety. Ready to learn and gain more experience from others, as well as let others gain experience from me.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Emergency Dispatcher
Blytheville Police Department
Blytheville
01.2025 - 07.2025
- Managed emergency calls and prioritized incidents for response teams.
- Coordinated communication between dispatchers and first responders during emergencies.
- Documented call details and actions taken for future reference and analysis.
- Maintained calm demeanor while handling high-stress situations with professionalism.
- Utilized mapping software to guide responders to incident locations efficiently.
- Maintained accurate records of all incoming calls, including time received, caller's name and address, type of incident reported, response units dispatched and other pertinent information.
- Adhered to departmental policies regarding confidentiality of information pertaining to victims or suspects involved in criminal activity.
Shift Supervisor
Weiser Security Services
Blytheville
12.2022 - 01.2025
- Supervised daily security operations and staff activities at client sites.
- Coordinated training sessions for new security personnel and ongoing staff development.
- Managed scheduling to ensure adequate coverage for all shifts and assignments.
- Conducted regular inspections to maintain compliance with safety and security protocols.
- Responded promptly to incidents, documenting actions taken and reporting findings.
- Addressed any issues that arose during the shift in a proactive manner.
- Addressed any issues that arose during the shift in a proactive manner.
- Made sure all clients loads were properly secured, weighed, and bill of lading signed before departing shipyard.
Bilingual Teacher
EOC Migrant Headstart
Blytheville
08.2013 - 05.2019
- Entertaining the children while in our care.
- Teach them numbers and ABCs.
- Keep the children safe, feed and maintain good hygiene.
- Facilitated engaging classroom activities in English and Spanish.
- Collaborated with families to enhance student learning experiences.
- Planned and implemented lesson plans in Spanish to promote student understanding of language, culture and history.
- Communicated with other teachers and parents about bilingual students needs.
Data Entry Clerk
Langston Enterprise
Blytheville
10.2008 - 12.2011
- Weigh the cotton bales and input the weight into the computer system.
- Send bales to get bagged before shipping.
Correction Officer
Willacy State Jail
Raymondville
06.2006 - 10.2008
- Monitored inmate activities to ensure safety and compliance with facility regulations.
- Conducted regular security checks to maintain a secure environment for staff and inmates.
- Responded quickly and appropriately to emergency situations that may arise within the facility.
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
- Participated in regular training sessions to stay up-to-date on departmental policies and procedures related to corrections work.
- Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
- Maintained daily logs of shift activity.
- Maintained correct physical head count for inmates.
- Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
Nurse Aid
Valley Baptist Medical Center
Harlingen
09.2001 - 10.2002
- Monitored patient vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of patient rooms and common areas.
- Supported nursing staff with patient mobility and transfers using proper techniques.
- Documented patient care information accurately in electronic health records.
- Maintained a clean environment by disinfecting equipment, emptying trash containers, cleaning surfaces, changing linens.
- Performed vital signs checks on patients such as temperature, pulse, respiration rate, and blood pressure.
- Answered call lights promptly and responded to patient requests courteously and efficiently.
- Transported patients safely using wheelchairs or stretchers when necessary.
- Assisted patients with daily living activities and personal care needs.
- Maintained patient confidentiality according to HIPAA guidelines at all times.
Education
Diploma -
San Benito High School
San Benito, TX05.2002
Associate of Applied Science - Criminal Justice
Southern New Hampshire University
Manchester, NHSkills
- Shift management
- Relationship management
- Printer (copier, scanner, fax)
- Osha
- Driving for over 10 years
- TDCJ training
- Multi-line phone systems
- Customer service
- Retail sales
- Cash handling
- Firearms training
- Facility security systems
- Medical receptionist
- Medical terminology
- Report writing
- Overhead crane
- Record keeping
- CPR/Fist Aid
- Sanitation
- Time management
- Assembly
- Customer service
- Proofreading
- 10-key
- dispatching
- Home Healthcare
- Hand tools, power tools
- Banking
- Outdoor labor
- Law enforcement (correctional)
- Automotive service
- Computer literate (Microsoft Word, Excel, PowerPoint, spreadsheet, Outlook, Windows, email, QuickBooks)
- Clerical experience
- Assistant manager exp
- Custodial experience
- Patient interaction
- ADP
- Front desk
- Automotive repair
- Scrap truck
- Employment and labor law
- Heavy lifting
- Hospitality (patient care)
- Attention to detail
- Logistics
- Surveillance
- Property management
- 18-wheeler
- Basic math
- Bilingual communication
- Emergency response coordination
- Incident documentation
- Attention to detail
- Effective teamwork
- Telecommunications
- Employee supervision
- Typing speed: 40 wpm
- Data entry proficiency
- Multitasking and prioritization
Certification
- Concealed Carry, 08/01/22, 08/31/27
- Driver's License, 08/01/22, 06/30/26
Additional Information
Any work gaps are due to me being a stay-at-home mother.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Emergency Dispatcher
Blytheville Police Department
01.2025 - 07.2025
Shift Supervisor
Weiser Security Services
12.2022 - 01.2025
Bilingual Teacher
EOC Migrant Headstart
08.2013 - 05.2019
Data Entry Clerk
Langston Enterprise
10.2008 - 12.2011
Correction Officer
Willacy State Jail
06.2006 - 10.2008
Nurse Aid
Valley Baptist Medical Center
09.2001 - 10.2002
Diploma -
San Benito High School
Associate of Applied Science - Criminal Justice
Southern New Hampshire University