Nadia Soledad Nieva
Buenos Aires
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Telephone Operator-Controller Reservations
Grupo Traslada S.A. Dottransfers
Buenos Aires
02.2010 - Current
- Handled incoming and outgoing calls according to standard operating procedures.
- Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.
- Provided customer service to callers or emailers by answering questions and providing requested information.
- Enter customer information into company databases. Problem report.
Policies and Rules
Mercado Libre S.A
Buenos Aires
07.2009 - 03.2011
- Detection of non-compliance with the terms and conditions by the users of the site. Editing and downloading of publications.
- Disabling posts or users.
Customer Service Representative
Teleperformance Argentina S.A.
Buenos Aires
04.2006 - 07.2009
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Education
Technical - Senior Technician in Surgical Instrumentation
FUSEA Central Military Hospital
Autonomous City, Buenos Aires, Argentina03.2013
High School Diploma -
E.E.M Nº 17
Merlo, Buenos Aires, Argentina12.2002
Skills
- Proficient in microsoft office
- Telephone Reception
- Front Desk Operations
- Client Service
Languages
Spanish
First Language
English
Intermediate
B1
Timeline
Telephone Operator-Controller Reservations
Grupo Traslada S.A. Dottransfers
02.2010 - Current
Policies and Rules
Mercado Libre S.A
07.2009 - 03.2011
Customer Service Representative
Teleperformance Argentina S.A.
04.2006 - 07.2009
Technical - Senior Technician in Surgical Instrumentation
FUSEA Central Military Hospital
High School Diploma -
E.E.M Nº 17
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