Results-driven Electronic Engineering professional with extensive experience as a ServiceNow technical leader, specializing in the development and implementation of innovative ServiceNow projects. Expertise in programming languages including Python, JavaScript, C++, AngularJS, and HTML supports the creation of solutions that significantly enhance operational efficiency. Proven track record of successfully leading ServiceNow implementations across Latin America, emphasizing a strong focus on customer satisfaction and timely project delivery. Committed to establishing architectural standards and best practices that ensure scalability and reliability, complemented by a clear communication style that effectively conveys complex project details to diverse audiences.