Nahuel G. Duré Yassin
Mar del Plata
Summary
Results-driven Electronic Engineering professional with extensive experience as a ServiceNow technical leader, specializing in the development and implementation of innovative ServiceNow projects. Expertise in programming languages including Python, JavaScript, C++, AngularJS, and HTML supports the creation of solutions that significantly enhance operational efficiency. Proven track record of successfully leading ServiceNow implementations across Latin America, emphasizing a strong focus on customer satisfaction and timely project delivery. Committed to establishing architectural standards and best practices that ensure scalability and reliability, complemented by a clear communication style that effectively conveys complex project details to diverse audiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
ServiceNow Tech Lead LATAM
ServiceNow
05.2024 - Current
- Led ServiceNow project implementation in Latin America, achieving successful delivery and client satisfaction.
- Integrated REST API, Integration Hub, app engine, and custom workflows to enhance data connectivity.
- Implemented Source to Pay module with granular approval delegation for improved procurement processes.
- Developed Employee Center widgets and pages using HTML, CSS, and AngularJS for user efficiency.
- Defined architecture standards and best practices to ensure scalability and maintainability of solutions.
- Communicated project details clearly, avoiding industry jargon for better stakeholder understanding.
- Conducted thorough testing and quality assurance to verify accuracy and reliability of solutions.
- Proofread all project documentation and communications for clarity and error-free presentation.
ServiceNow Tech Lead LATAM
Aoop Cloud Solutions
02.2023 - 04.2024
- Lead the implementation of ServiceNow projects in Latin America, ensuring successful delivery and client satisfaction.
- Integrated Rest API and JDBC data sources, enhancing data connectivity and enabling seamless information exchange between systems.
- Implemented Discovery and Service Mapping functionalities, streamlining IT infrastructure management and improving service delivery.
- Defined and implemented architecture standards and best practices, ensuring scalability, reliability, and maintainability of ServiceNow solutions.
- Avoided industry-specific jargon, communicating project details and achievements in a clear and easily understandable manner.
- Maintained consistency in formatting and tense usage, presenting responsibilities and achievements in a professional and organized manner.
- Conducted thorough testing and quality assurance activities, ensuring the accuracy and reliability of implemented solutions.
- Diligently proofread all project documentation and communications, ensuring they were error-free and conveyed the intended message accurately.
Senior ServiceNow Developer
Thirdera
10.2022 - 02.2023
- Served as a Senior ServiceNow Developer at Thirdera, specializing in scheduled jobs, custom tables, events, business rules, database views, UI macros, widgets, and custom fields.
- Developed and maintained scheduled jobs, ensuring timely execution of critical processes and tasks.
- Designed and implemented custom tables to meet specific business requirements, enhancing data management and accessibility.
- Created and managed events to automate workflows and streamline processes within the ServiceNow platform.
- Implemented business rules to enforce data integrity and automate routine tasks, improving overall system efficiency.
- Developed and optimized database views to provide efficient data retrieval and reporting capabilities.
- Designed and implemented UI macros and widgets to enhance the user experience and improve productivity.
- Customized fields to capture and store relevant data, aligning with business needs and improving data accuracy.
Application Development Analyst | ServiceNow Developer Analyst
Accenture
11.2021 - 10.2022
- Designed, configured, and programmed cloud-based platforms, specializing in ServiceNow development and IT service management.
- Developed and customized ServiceNow applications, including Service Portal, Service Catalog, and Virtual Agent, to meet client requirements and enhance user experience.
- Implemented client-side and server-side scripting to automate processes and improve system functionality.
- Created custom modules and tables, ensuring seamless integration with existing systems and databases.
- Generated and analyzed reports and dashboards, providing valuable insights to stakeholders, and supporting data-driven decision making.
- Configured notifications, email scripts, and inbound actions to streamline communication and improve workflow efficiency.
- Led production deployments, ensuring smooth and error-free implementation of system updates and enhancements.
- Utilized platform tools such as Client Script, Script Include, Business Rules, UI Policy, UI Action, ACLs, and System Properties to customize and optimize ServiceNow functionality.
- Specialized in GRC (Integrated Risk Management), including policy and compliance management, policy exception, entity and entity class, control objective, and jelly tags.
- Proficient in ITBM (IT Business Management) modules, including portfolio management, scenario planning, alignment planner workspace, roadmap, CMDB, cost model, rate lines, Safe, demand, project, and dashboards.
- Applied web development skills (HTML, CSS, JavaScript, jQuery, Bootstrap, Jelly tags, and AngularJS) to enhance the user interface and user experience in ServiceNow applications.
Bus & Technology Delivery Associate | ServiceNow Developer
Accenture
01.2021 - 11.2021
- Designed, configured, and programmed a cloud-based platform, leveraging ServiceNow, to streamline bus and technology delivery processes.
- Developed and implemented ITSM modules, including flow designer, subflows, catalog UI policies, catalog client script, and business rules, enhancing efficiency and user experience.
- Defined SLAs, managed imports, and utilized transform maps to ensure seamless data integration and accurate record management.
- Leveraged GlideAjax and script includes to enhance platform functionality and automate repetitive tasks.
- Configured properties, catalog items, record producers, and database views to optimize service delivery and improve overall performance.
- Collaborated with cross-functional teams to design and implement a user-friendly service portal, widgets, and UI pages, enhancing accessibility and usability for end-users.
- Ensured clear and concise documentation of platform configurations and customizations, facilitating knowledge transfer and future maintenance.
- Diligently proofread all code and documentation, ensuring accuracy, adherence to best practices, and error-free implementation.
Final Project
National University of Mar del Plata
01.2019 - 06.2022
- Designed and developed high-speed hardware for HF and VHF antenna analyzers and impedance meters at Universidad Nacional de Mar del Plata, adhering to high-frequency design rules and utilizing Altium Designer for PCB design.
- Controlled clock signal generator using a PIC microcontroller and MPLAB XC8, ensuring precise timing and synchronization for accurate measurements.
- Programmed I2C, SPI, and UART peripherals for seamless data communication and interfacing with external devices.
- Created a user-friendly graphical user interface (GUI) using PyQt, enhancing usability and accessibility for users.
- Implemented programming in Python and C++ for efficient data processing, utilizing libraries such as PySerial, Matplotlib, and Scipy.
- Acquired and processed data using a dedicated sound card, leveraging Python libraries for signal analysis and visualization.
- Developed the user interface using Spyder IDE in Python, ensuring a seamless and efficient development environment for coding and debugging.
- Maintained clear and concise documentation throughout the design and development process, facilitating ease of understanding and knowledge transfer.
Professor Assistant 2nd Physics 1
National University of Mar del Plata
03.2014 - 03.2022
- Served as a Teaching Assistant for Physics 1 at Universidad Nacional de Mar del Plata, from March 2014 to March 2022.
- Facilitated the teaching of basic elementary physics concepts, including Kinematics, Dynamics, Work and Energy, and more.
- Assisted in the development and delivery of engaging and comprehensive physics lessons.
- Provided guidance and support to students, promoting a deeper understanding of fundamental physics principles.
- Collaborated with professors to create and administer assessments, ensuring accurate evaluation of student progress.
- Demonstrated strong communication skills in explaining complex physics concepts in a clear and concise manner.
- Fostered a positive and inclusive learning environment, encouraging student participation and engagement.
- Maintained accurate records of student attendance, grades, and performance, ensuring efficient and effective academic administration.
Professor
Union of Light and Power
10.2017 - 09.2021
- Facilitated the training of technical, manual, and administrative entrants, ensuring a solid knowledge base in mathematics, algebra, logic, continuous and alternating electricity, physics, electrical risk, and the use of Microsoft Word and Excel tools.
- Designed and administered competency exams for the company Edea S.A., evaluating the skills and technical knowledge of candidates.
- Used clear and concise language to explain complex concepts, ensuring students' understanding and their ability to apply the knowledge acquired.
- Maintained effective communication with students and administrative staff, avoiding the use of technical terms or industry-specific jargon.
- Developed and updated training manuals, ensuring they were error-free and provided accurate and relevant information.
- Maintained a consistent and professional presentation in all training and exam materials, following formatting and style guidelines.
- Carefully reviewed all documents and materials to correct grammatical and spelling errors, ensuring the quality and accuracy of the information presented.
- Demonstrated a continued commitment to my own professional development, staying up to date on the latest trends and advancements in the field of technical education.
Professor
National University of Mar del Plata Arturo H. Illia National School
04.2017 - 12.2018
- Led Robotics Workshop at Universidad Nacional de Mar del Plata Colegio Nacional Arturo H. Illia, focusing on educational robotics and IoT applications using Arduino, Bluetooth, WiFi, and Android.
- Developed and delivered an engaging curriculum that sparked students' interest and deepened their understanding of robotics and IoT technologies.
- Facilitated hands-on learning experiences, allowing students to apply theoretical knowledge to practical projects and develop their problem-solving skills.
- Guided students in the design and implementation of Arduino-based projects, fostering creativity and innovation.
- Collaborated with colleagues to continuously improve and update the robotics curriculum, ensuring its alignment with educational standards and industry trends.
- Provided personalized support and guidance to students, addressing their individual needs, and promoting their academic and personal growth.
- Utilized effective teaching strategies to engage students from diverse backgrounds and learning styles, creating an inclusive and dynamic classroom environment.
- Maintained a safe and positive learning environment, fostering collaboration and mutual respect among students.
Intern
GIE Group
12.2017 - 07.2018
- Installed and configured an IP Asterisk telephone system, including internal extensions, routes, IVR, softphones, etc., demonstrating proficiency in protocol management and the use of the Asterisk platform.
- Utilized the FreePBX interface and Linux commands to effectively manage and maintain the telephone system.
- Demonstrated expertise in using the PuTTY console for system administration and troubleshooting.
- Collaborated with team members to ensure smooth implementation and functionality of the telephone system.
- Maintained clear and concise documentation of system configurations and troubleshooting procedures.
- Avoided technical jargon, explaining complex concepts in a manner easily understood by non-technical stakeholders.
- Diligently proofread all documentation and reports, ensuring accuracy and clarity in communication.
- Actively sought opportunities for professional development, staying updated with the latest advancements in telephony systems and related technologies.
Production operator
Havanna SA
12.2014 - 02.2015
- Played the role of Production Operator at Havanna SA, performing general production tasks.
- Contributed to the production process, ensuring the efficiency and quality of the products.
- Collaborated in the implementation of improvements in production processes, increasing productivity by 10%.
- Worked as a team to meet production goals and ensure timely delivery of products.
- Maintained a high level of accuracy and attention to detail in all production tasks.
- Complied with the safety and quality standards established by the company.
- Actively participated in solving problems and implementing corrective measures to ensure the efficiency and quality of the production process.
- Maintained a collaborative and positive work environment, encouraging effective communication and teamwork.
Owner / Manager
Duré Hnos
04.2011 - 03.2014
- Served as the owner/manager of Duré Hnos, a local distributor of general cleaning supplies, from April 2011 to March 2014.
- Successfully managed all aspects of the business, including inventory control, financial balances, and personnel management.
- Implemented a program for efficient stock control, ensuring optimal inventory levels and minimizing wastage.
- Oversaw the preparation of financial statements and maintained accurate records of income and expenses.
- Effectively managed a team of employees, providing guidance and support to ensure smooth operations.
- Developed and implemented strategies to improve customer satisfaction and increase sales.
- Maintained strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of products.
- Demonstrated strong leadership and problem-solving skills in resolving operational challenges and maximizing profitability.
Service Technician
Intermar Bingos S.A
12.2010 - 03.2011
- Provided technical support and maintenance for slot machines, ensuring their smooth operation and minimizing downtime.
- Conducted regular maintenance and troubleshooting of air conditioning equipment, ensuring optimal performance and comfort for customers and staff.
- Managed electrical panels and control systems, ensuring the safety and efficiency of electrical operations.
- Implemented measures to control power factor, optimizing energy consumption and reducing costs.
- Maintained accurate records of maintenance activities and equipment performance, facilitating efficient tracking and scheduling of maintenance tasks.
- Communicated effectively with colleagues and superiors, using clear and concise language to convey technical information and instructions.
- Ensured consistency and clarity in all documentation and reports, avoiding technical jargon and using easily understandable language.
- Diligently proofread all written materials, including reports and documentation, to ensure accuracy and professionalism.
Installer technician for monitored alarm systems
Neo Protección S.A
01.2007 - 04.2007
- Installed and maintained monitored alarm systems for residential, commercial, and industrial clients.
- Ensured the proper functioning and reliability of alarm systems, providing peace of mind to customers.
- Conducted thorough inspections and testing to identify and resolve any issues or malfunctions.
- Collaborated with clients to understand their specific security needs and customize alarm systems accordingly.
- Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.
- Adhered to industry standards and best practices to ensure the highest level of security and system performance.
- Completed installations and maintenance tasks efficiently and within designated timeframes.
- Maintained accurate documentation of all installations and service activities.
Education
Electronics Engineering -
National University of Mar del Plata
08.2019
Electronics Technician - undefined
School of Technical Education N3
01.2006
Skills
- Python and JavaScript
- C and C
- HTML and Bootstrap
- SQL and REST API integration
- Cloud solutions
- IT service management
- Architecture design
- Data analysis
- Angular JS
- REST API integration
- ServiceNow implementation
- Cloud-based solutions
- Client relationship management
- Effective communication
- Project delivery
- Team leadership
- Problem solving
- Technical documentation
- Project leadership
- Platform integration
- Agile methodology
- Front-end development
- Technological integration
- Issue troubleshooting
- Software development life cycle
- Software architecture design
- API design and development
- Scrum framework
- Workflow automation
- Design development
Certification
- Virtual Agent Micro-Certification
- Flow Designer Fundamentals Micro-Certification
- Agile Development 2.0 and Test Management 2.0 Implementation Micro-Certification
- Performance Analytics Micro-Certification
- Service Portal Micro-Certification
- Predictive Intelligence Micro-Certification
- Suite Certification - ITSM Professional
- CMDB Health Micro - Suite Certification
- Integration Hub Micro-Certification
- Certified Application Developer
- Certified System Administrator
- Certified Implementation Specialist-IT Service Management
- Certified Implementation Specialist - Discovery
Skills
Spanish - Native
English - C1
Timeline
ServiceNow Tech Lead LATAM
ServiceNow
05.2024 - Current
ServiceNow Tech Lead LATAM
Aoop Cloud Solutions
02.2023 - 04.2024
Senior ServiceNow Developer
Thirdera
10.2022 - 02.2023
Application Development Analyst | ServiceNow Developer Analyst
Accenture
11.2021 - 10.2022
Bus & Technology Delivery Associate | ServiceNow Developer
Accenture
01.2021 - 11.2021
Final Project
National University of Mar del Plata
01.2019 - 06.2022
Intern
GIE Group
12.2017 - 07.2018
Professor
Union of Light and Power
10.2017 - 09.2021
Professor
National University of Mar del Plata Arturo H. Illia National School
04.2017 - 12.2018
Production operator
Havanna SA
12.2014 - 02.2015
Professor Assistant 2nd Physics 1
National University of Mar del Plata
03.2014 - 03.2022
Owner / Manager
Duré Hnos
04.2011 - 03.2014
Service Technician
Intermar Bingos S.A
12.2010 - 03.2011
Installer technician for monitored alarm systems
Neo Protección S.A
01.2007 - 04.2007
Electronics Technician - undefined
School of Technical Education N3
Electronics Engineering -
National University of Mar del Plata
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