Nahuel Omar Amuedo Gamarra

• Developed process documentation and flowcharts to standardize procedures, ensuring consistency across departments and facilitating staff training.
• Analyzed existing business processes to identify inefficiencies and recommend actionable improvements, enhancing overall operational effectiveness.
• Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
• Improved business processes by identifying inefficiencies and implementing targeted solutions.
• Developed user-friendly documentation for processes, increasing employee understanding and reducing training time.
• Developed and maintained dashboards using data visualization tools to track key performance indicators for multiple departments.
• Conducted data analysis using tools such as Excel and Micro-strategy to track key performance indicators, providing insights that informed strategic decision-making.

• Collaborated with cross-functional teams to develop and implement standard operating procedures, ensuring compliance with industry regulations and best practices.
• Actively participated in strategic planning sessions to align product strategies with overall business objectives.

• Utilized advanced analytical tools to evaluate business operations, identifying cost-saving initiatives that enhanced profitability.
• Established clear performance metrics, regularly tracking progress against established targets and taking corrective action as necessary.
• Championed process improvements initiatives, leading cross-functional teams in the identification of inefficiencies and implementation of solutions.

Developed and implemented QHSE policies and procedures to ensure compliance with legal and regulatory requirements, enhancing workplace safety and environmental stewardship.

• Conducted regular audits and inspections of facilities, identifying potential hazards and ensuring corrective actions were taken to maintain safety standards.
• Monitored compliance with ISO standards by conducting internal audits, ensuring continuous improvement in quality management systems.
• Facilitated training sessions for staff on health, safety, quality, and environmental practices, improving team awareness and adherence to established protocols.

Achievements:

Back-to-Back Approval of ISO 9001 and 14001 external audit without non-conformities, includes re-certification.

• Oversaw daily operations of contact center, ensuring adherence to service standards and operational policies.
• Implemented training programs for new staff, enhancing team performance and knowledge of customer service protocols.
• Utilized customer relationship management (CRM) software to monitor call metrics and improve response times.
• Conducted regular performance evaluations, providing constructive feedback to team members to foster professional growth.
• Managed scheduling of shifts for staff, optimizing workforce allocation based on peak call volume trends.

• Led quality assurance initiatives, ensuring compliance with industry standards and enhancing product reliability.
• Implemented process improvements that increased efficiency and reduced error rates in production.
• Collaborated with cross-functional teams to address quality issues, leading to the swift resolution of production challenges.
• Led root cause analysis investigations to address non-conformance issues, facilitating corrective actions that minimized recurrence of defects.

• Developed and executed comprehensive quality assurance protocols, ensuring adherence to regulatory standards and organizational policies.
• Conducted thorough audits of production processes, identifying areas for improvement and implementing corrective actions to enhance product quality.
• Facilitated incident investigation processes, analyzing root causes of accidents and near misses to develop corrective actions that improved overall safety performance.
• Managed budgetary responsibilities for department expenditures while ensuring optimal resource utilization for maximum return on investment in safety initiatives.
• Managed equipment maintenance schedules, reducing downtime and prolonging the lifespan of critical metrology tools.